| The new ISO 9000:2000 standards focus on quality performance
and meeting customer expectations and demands. This all new
edition of Top Shops+! is a blueprint for meeting the requirements of
the new standard and remaining competitive. By using diverse
management techniques such as identifying and measuring customer
expectations, team building, consensus problem solving, setting
goals for personal and professional success, establishing performance zones, and solving
employee problems, the authors provide answers to the problems and questions confronting
every shop owner or manager. Remaining competitive and achieving ISO registration
are essential in today’s market, and this book is packed with hundreds of practical tips,
charts, and proven case histories that make it the perfect guide. |