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Approaches to Quality Management 255

Quality Training

Class Information

ToolingU.com classes are offered at the beginner, intermediate, and advanced levels. The typical class consists of 12 to 25 lessons and will take approximately one hour to complete.

Class Name:	Approaches to Quality Management 255
Description:	This class discusses the concept of total quality, as well as methods of implementing and measuring TQM within a company's structure.
Prerequisites:	none
Difficulty:	Intermediate
Number of Lessons:	14
Language:	English

Below are all the competencies and job programs that contain the class Approaches to Quality Management 255. Job programs are our traditional class lists organized according to common job functions. Competencies are our latest job-specific curricula that help tie online learning to practical, hands-on tasks.

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Competencies
Maintenance Supervisor Manufacturing Supervisor

Class Outline
Objectives Total Quality Management Characteristics of Product Quality Product Evolution and Quality Quality as Balance Common Factors that Affect Quality Total Quality Control and the Industrial Cycle TQM as a Business Strategy: Methods of Reconditioning TQM as a System Methods of Implementing TQM Principles Tools for Implementing TQM Principles Measuring Results of TQM TQM Roadblocks Summary

Class Objectives

Describe total quality management.
Describe key characteristics of product quality.
Distinguish between stages of a product's evolutionary cycle.
Describe finding a quality product through achieving balance.
Describe common factors that affect quality.
Distinguish between stages of the industrial cycle.
Describe TQM reconditioning principles.
Describe the evolution of quality control.
Distinguish between methods used to implement TQM principles.
Distinguish between tools used for implementing TQM principles.
Distinguish between methods used to measure results of TQM.
Describe roadblocks to achieving TQM.

Class Vocabulary
80-20 rule		A principle stating that, in general, 80% of problems or effects arise from 20% of causes or factors. Pareto charts are often used to demonstrate the 80-20 rule.
attractability		Key characteristic of a quality product that ensures that a product maintains a physical appearance that matches customer specifications.
audit		An examination of a company's activities or products to determine if a company is doing what it says it is doing. Audits are often used to measure the effectiveness of a TQM system.
benchmarking		Comparing the quality of a company's own products with that of its main competitors.
cause and effect diagram		Also called a fishbone diagram, a visual tool used to organize possible factors that contribute to a certain event or problem.
commodity		The fourth stage of a product's evolution during which a consumer takes a product for granted and considers reliability a primary factor contributing to product quality.
conspicuous consumption		The second stage of a product's evolution during which product novelty begins to decrease and a product's attractability increases in importance for the consumer.
corrective approach		Plan created by management to detect product errors through inspection and testing, and then fix the flawed product before shipping it to consumers. A corrective approach often hinders a company's ability to address the full scope of the industrial cycle.
cost of quality management		The costs that would be irrelevant if the initial quality of a product was perfect.
design of experiments		Devising scenarios to assist in predicting results and providing solutions for the development of quality products.
downtime		Unproductive blocks of time during which operations cease to function, normally due to setup procedures or mechanical problems. Cost of quality management tracks costs incurred due to factors such as downtime.
engineering		The department within a company responsible for creating the design specifications of a product. Engineering uses a product's marketing assessment to create product specifications.
failure mode		The typical manner in which a product error generally occurs. FMEA analyzes the effects each failure mode has on the overall TQM system.
failure modes and effects analysis		FMEA. Practice of a company involving the analysis of the effects each failure mode has on the overall TQM system.
fishbone diagram		Also called a cause and effect diagram, a visual tool used to organize possible factors that contribute to a certain event or problem.
flowcharting		Representing a sequence of activities within a system using symbols.
FMEA		Failure modes and effects analysis. Practice of a company involving the analysis of the effects each failure mode has on the overall TQM system.
industrial cycle		Manufacturing process a product undergoes for production before a consumer can use the product. TQM addresses each stage of the industrial cycle.
information technology		The systems and resources that a company uses to collect and organize the information necessary for conducting business. Advances in information technology have improved methods of processing data.
innovation		The first stage of a product's evolution during which novelty is the primary factor in a consumer's determination of product quality.
inspection quality control		A production strategy designed to ensure product quality that uses a full-time inspector to fix production errors resulting from increasing numbers of employees reporting to each foreman.
inspector		A person who examines or compares a product with various tools and techniques to determine its conformance to specifications.
installation		The department within a company responsible for correctly setting up a product for consumer use. Installation is also responsible for repairing a product when necessary.
manufacturing engineering		The department within a company responsible for selecting processes and tools necessary to make a product.
manufacturing performance measurement		MPM. Practice of using performance measures to measure the degree to which a company has successfully implemented a TQM system.
manufacturing supervising		The department within a company responsible for overseeing the production and assembly of a product.
market		The area of business that focuses on selling products to a consumer and encouraging sales. Markets broaden in scope as products become specialized.
marketing		The department within a company that focuses on selling products to a consumer and encouraging sales. Under a TQM system, marketing involves assessing the level of product quality a consumer requires within the consumer's specified price range.
mechanical inspection		The department within a company responsible for examining and testing a product to ensure it meets specifications created by engineering.
method		A systematic way of accomplishing a task that usually involves a logical arrangement of steps. TQM uses various methods.
MPM		Manufacturing performance measurement. Practice of using performance measures to measure the degree to which a company has successfully implemented a TQM system.
operating cost		Cost associated with the management and running of a company. Companies seek to increase profit by decreasing operating costs.
operator quality control		A production strategy designed to ensure product quality that involves one employee or a small group of employees responsible for all aspects of making a product and ensuring product quality.
Pareto analysis		Practice of using a bar chart to show the order of the most frequently occurring errors or source of errors.
performance measure		An indicator used to objectively measure the degree to which a company has successfully implemented a TQM system.
preventive approach		Plan created by management to avert product errors rather than correct them. TQM focuses on specific principles to recondition employees to use a preventive approach.
product life cycle		The specified time period during which a successful product should function properly. Typically a quality product exhibits safety, reliability, serviceability, and attractability characteristics during its life cycle.
product quality		The central aspect of a product that is determined by the consumer and includes attributes such as safety, reliability, serviceability, and attractability. Product quality is constantly changing to meet changing consumer demands.
product requirement		Specification from a potential consumer regarding how a product must conform to meet total quality standards. More complicated product requirements lead to the use of a wider diversity of materials.
profit margin		Net company income divided by company revenue. Profit margins decrease as quality costs increase.
purchasing		The department within a company responsible for the acquisition of parts and raw materials for production. Under a TQM system, purchasing primarily involves selecting and retaining vendors for materials necessary to make a product.
quality cost		Cost incurred by a company to ensure that a product meet a consumer's requirements. TQM is designed to provide product quality at full customer satisfaction and lowest quality cost.
quality function deployment		Mapping and integrating customer expectations into various quality processes.
reliability		Key characteristic of a quality product that increases the probability that a product will meet a consumer's demands repeatedly during its life cycle.
safety		Key characteristic of a quality product that limits risk of danger at any point during a product's life cycle.
serviceability		Key characteristic of a quality product that ensures that a product is repairable to the point that its original function can be restored if it breaks.
shipping		The department withing a company responsible for packaging and transporting a product to a consumer.
SPC		Statistical process control. Practice of traking production processes by providing charts, maps, and graphs to display statistical information.
statistical process control		SPC. Practice of traking production processes by providing charts, maps, and graphs to display statistical information.
statistical quality control		A production strategy designed to ensure product quality that provides inspectors with tools to help organize technical and statistical tata obtained during inspection.
supervisor		An employee responsible for overseeing a group of employees performing related tasks. Under a TQM system, a supervisor works on supervisor quality control.
supervisor quality control		A production strategy designed to ensure product quality that involves a supervisor responsible for directing a group of employees performing one set of similar tasks.
survey		Tool used to gather information about production processes to identify specific areas within a system that require special attention to ensure improvement.
symbol		Something that is used to signify something else. Flowcharting uses symbols to represent a sequence of activities within a TQM system.
systems engineer		Person responsible for developing and integrating processes that help to divide quality-related tasks among specialized groups.
tool		A device used to accomplish a task and often part of a method. TQM uses various tools.
total quality		A management system designed to integrate efforts of all employees within a company in order to continuously improve product quality and achieve consumer satisfaction.
total quality management		TQM. An administrative approach centered around consistent customer satisfaction and continuous improvement of product quality. Under TQM, quality becomes the focus of the design, creation, marketing, and maintenance of each product.
TQM		Total quality management. An administrative approach centered around consistent customer satisfaction and continuous improvement of product quality. Under TQM, quality becomes the focus of the design, creation, marketing, and maintenance of each product.
vendor		A company or person that sells goods or services to another company.
widespread use		The third stage of a product's evolution during which the consumer considers serviceability a primary factor contributing to product quality.
zero redundancy		Reliance on product quality and consistency that results from an absence of alternative means of meeting daily demands. Zero redundancy causes consumers to emphasize product quality over product price.