||A document used to collect data, such as machine performance statistics, during the troubleshooting process. It is generally a simple form that can be filled out on the shop floor.
||A troubleshooting tool that can be used to visually diagram the causes and effects of a problem. Additional possible causes are added as extra lines that branch out from the center, much like the bone structure of a fish.
|person in charge
||The employee responsible for heading the troubleshooting team and documenting the problem. The person in charge, or "PIC," helps ensure consistency throughout the troubleshooting process.
||The origin of the problem. Troubleshooting attempts to identify the root cause of a problem rather than simply addressing the symptoms.
||A systematic approach to solving problems quickly and efficiently. Troubleshooting often involves a logical process of elimination to identify the true source of a problem.