Conducting an Internal Audit 200

This class describes the steps of the internal auditing process and explains effective approaches for conducting audit interviews.

Class Details

Class Name:
Conducting an Internal Audit 200
This class describes the steps of the internal auditing process and explains effective approaches for conducting audit interviews.
Number of Lessons:
Additional Language:
Related 2.0 Class:
Conducting an Internal Audit 201

Class Outline

  • Objectives
  • What Is an Internal Audit?
  • Focus of Internal Audits
  • Types of Quality Documentation
  • Quality Records
  • Benefits of an Internal Audit
  • Internal Auditor Responsibilities
  • The Internal Audit Process
  • The Role of the Audit Team
  • Conducting Audit Interviews
  • Sample Ineffective Interview
  • Sample Effective Interview
  • Collecting Information
  • Random Sampling
  • Observations and Non-conformances
  • The Exit Meeting
  • The Formal Audit Report
  • Corrective Action
  • Summary


  • Define an internal audit.
  • Explain the focus of internal audits.
  • Identify the types of quality documentation.
  • Explain the importance of quality records.
  • List the benefits of an internal audit.
  • Describe the responsibilities of an internal auditor.
  • List the steps in the internal audit process.
  • Explain the role of the audit team.
  • Describe guidelines for conducting an audit interview.
  • Identify examples of ineffective interview questions.
  • Identify examples of effective interview questions.
  • Identify common types of evidence.
  • Define random sampling.
  • Distinguish between observations and non-conformances.
  • Explain the purpose of the exit meeting.
  • Describe the contents of an audit report.
  • Explain the importance of corrective actions.

Job Roles


  • MSSC Quality Practices and Measurement


Vocabulary Term Definition
audit An examination of a company's activities or products to determine if a company is doing what it says it is doing.
audit interview A method of collecting information through a series of questions and observations. The interview is the basis for collecting and interpreting information in the audit.
audit team A group of individuals selected to perform an internal audit. The audit team is responsible for auditing selected departments in its own company.
auditee An organization or department to be audited.
checklist A document that contains numbers, statements, or other evidence found in the audit.
continuous improvement The belief that an organization must constantly measure the effectiveness of its processes and strive to meet more difficult objectives to satisfy customers.
corrective action A plan created by management to address a non-conformance. Corrective actions lead to company improvement.
evidence Information that pertains to the quality of an item, process, or element of a quality system.
exit meeting A meeting of the audit team and auditee to discuss the results of the audit.
external auditor An individual outside of the organization that objectively assesses the effectiveness of the organization's quality system. External auditors are required to register with ISO 9000.
follow-up audit An audit designed to evaluate the effectiveness of a corrective action.
formal audit report A report containing the results of the audit. The report lists all information pertaining to the audit in a final, formal language.
internal audit An examination of a company's activities or products conducted by the company's own staff. ISO 9000 requires internal audits.
internal auditor An individual that is selected to perform an internal audit. Internal auditors cannot audit their own work.
lead auditor The individual responsible for leading the audit team. The lead auditor prepares the audit plan, conducts the meetings, and submits the formal audit report.
micrometer A U-shaped measuring instrument with a threaded spindle that slowly advances toward a small anvil. Micrometers are available in numerous types for measuring assorted dimensions and features.
non-conformance A failure to comply with a requirement of a company's quality system.
observation An item of evidence found during an audit that relates to the quality of the product, process, or quality system. Observations may or may not require corrective action.
operating procedure A document describing an organization process. An operating procedure contains moderate detail.
process audit An audit that focuses on processes and not a specific person or product. A process audit examines the effectiveness of company procedures.
product audit An audit that focuses on a product to determine if it meets specifications. Customers might request product audits if their products have had consistent problems.
quality policy manual The overall objectives and direction of the organization. Upper management is responsible for drafting the quality policy.
quality record A document recording specific information that relates to a procedure or work instruction. Quality records are proof that an organization is complying with its procedures and policies.
random sampling The selection of quality records at random to determine if they accurately represent a company's quality system.
scope The range of activites that are the focus of an audit. The scope includes all areas of importance in an audit.
work instruction A document describing specific activities and tasks within the organization. It contains the greatest amount of detail.