Quality Training


Class Information
Tooling U classes are offered at the beginner, intermediate, and advanced levels. The typical class consists of 12 to 25 lessons and will take approximately one hour to complete.
Class Name:TS 16949:2002 Overview 220
Description:This class compares ISO 9001:2000 and TS 16949:2002 and explains how their differences affect the standard operating procedures in a quality management system.
Prerequisites: 900100  900110 
Difficulty:Intermediate
Number of Lessons:20
Language:English, Spanish

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    Below are all the competencies and job programs that contain the class TS 16949:2002 Overview 220. Job programs are our traditional class lists organized according to common job functions. Competencies are our latest job-specific curricula that help tie online learning to practical, hands-on tasks.

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    Class Outline
    • Objectives
    • What Is TS 16949:2002?
    • The History of TS 16949:2002
    • The QS-9000 and TS 16949:2002 Transition
    • Key QS-9000 and TS 16949:2002 Differences
    • TS 16949:2002 Document Structure
    • Quality Management System
    • Management Responsibility
    • Resource Management
    • Product Realization
    • Product Realization: Planning of Product Realization
    • Product Realization: Customer-Related Processes
    • Product Realization: Design and Development
    • Product Realization: Purchasing
    • Product Realization: Production and Service Provision
    • Product Realization: Control of Monitoring and Measuring Devices
    • Measurement, Analysis, and Improvement
    • Applying TS 16949:2002 to QMS Registration
    • Flowcharts
    • Summary
    		  
    Class Objectives
    • Define TS 16949:2002.
    • Describe the history of TS 16949:2002.
    • Describe the relationship between QS-9000 and TS 16949:2002.
    • Cite key differences between QS-9000 and TS 16949:2002.
    • Describe how the TS 16949:2002 document is structured.
    • Identify Quality Management System requirements that TS 16949:2002 has added to the ISO 9001:2000 requirements.
    • Identify Management Responsibility requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify Resource Management requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify TS 16949:2002’s main area of focus.
    • Identify Planning of Product Realization requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify requirements for Customer-Related Processes that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify Design and Development requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify Purchasing requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify Production and Service requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify Control of Monitoring and Measuring Devices requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Identify Measurement, Analysis, and Improvement requirements that TS 16949:2002 added to the ISO 9001:2000 requirements.
    • Describe how applying TS 16949:2002 requirements can improve a company’s operations.
    • Describe the advantages of flowcharting.

    Class Vocabulary

    Vocabulary TermDefinition
    Automotive Industry Action Group A cooperative group of competing companies in the automotive industry formed to develop common business practices for the industry.
    computer-aided design The design of two- and three-dimensional objects with the help of computer software.
    customer representative An employee who acts as the voice of the customer within a company.
    error detection The discovery of mistakes after they have occurred.
    error prevention The goal of refining product planning and processes to the point where mistakes do not occur.
    external customer A customer who is outside of a company.
    flowchart A diagram that shows the movement or action of persons or things in a system or process.
    gage A device that determines whether or not a part feature is within specified limits. Most gages do not provide an actual measurement value. However, measuring instruments are also sometimes called gages.
    infrastructure The basic, physical requirements needed for a process or company to function. In a company, infrastructure includes buildings and equipment.
    interim version A temporary draft document written after the first version was created but not intended to be the final version.
    internal auditing An examination of a company's activities or products conducted by the company's own staff. ISO 9000 and TS 16949:2002 require internal audits.
    internal customer A department or employee within a company that relies on the products, services, or another form of cooperation from other departments or employees in the company.
    International Automotive Task Force A group of automotive manufacturers and their respective trade associations formed to improve product quality. IATF members include automakers from the U.S., the U.K., and Europe.
    International Organization for Standardization An organization based in Switzerland that develops and publishes standards for its international membership base. It is often simply referred to as ISO.
    ISO 9000:2000 The most recent ISO standard that lists requirements for the creation and implementation of an effective quality management system. ISO 9000:2000 also refers to the section of the standard containing introductory material.
    ISO 9001:1994 An older version of the ISO 9000 standard. Organizations were required to transition to the 2000 version of the standard by Dec. 15, 2003.
    ISO 9001:2000 The section of the ISO 9000 standard containing the list of requirements. ISO 9001:2000 is the "auditable" section of the standard.
    ISO 9004:2000 The section of the ISO 9000 standard containing guidance and additional recommendations. ISO 9004:2000 is a supplemental section that is not included in the audit.
    ISO/TS 16949:2002 A standards document containing the quality system requirements specifically for producers of automotive parts and component systems.
    measurement systems analysis A mathematical method of determining how much the variation within the measurement process contributes to overall process variability.
    non-linear Something that does not follow a straight line or step-like procedure.
    normative reference A statement covering separate documents referenced within the standard. Normative reference means that, unless otherwise stated, the most recent versions of the separate documents should be referenced.
    outsource To procure products or services from an outside company.
    product realization All phases of the development of a product, including idea, design, prototype, and production.
    prototype program A system in which a full-scale, working model of the product is built, refined, and approved before production begins.
    QS-9000 The original automotive quality standard developed by the U.S. auto industry in the 1990s.
    quality management system The objectives and processes of a company designed to focus the company toward quality and customer satisfaction. The QMS consists of written documents that address standards like ISO 9000 standard and TS 16949:2002.
    quality policy manual The document containing the overall objectives and direction of the organization. Upper management is responsible for drafting the policy manual.
    regulatory Controlled by rules or laws, such as environmental policies.
    resource management The oversite of staff, equipment, and facilities.
    special characteristic A product feature or part of the manufacturing process that can affect safety or compliance with regulations, fit, function, performance, or processing of a product.
    standard operating procedure A document describing an organization process. It contains a moderate amount of detail.
    statistical tool A device that helps in collecting, summarizing, and analyzing numerical data. Bar charts are examples of statistical tools.
    tolerance The unwanted but acceptable deviation from the desired dimension.
    TS 16949:1999 An interim version of the automotive standard that served as a bridge document between the U.S. and European standards.
    variation The difference between two or more things.
    waiver A document that gives up the rights to or responsibility for something. For example, a customer may waive the right to review an order and agree to not hold the manufacturer responsible for any problems.
    work instruction A document describing specific activities and tasks within the organization. It contains the greatest amount of detail.