Quality Overview 100

Quality Training

Class Information

Tooling U classes are offered at the beginner, intermediate, and advanced levels. The typical class consists of 12 to 25 lessons and typically requires at least two hours of instruction time.

Class Name:	Quality Overview 100
Description:	This class identifies how each department and function of a company plays a role in producing quality products for the customer.
Prerequisites:	none
Difficulty:	Beginner
Number of Lessons:	16

Class Outline
Objectives What Is Quality? Definitions of Quality The Importance of Quality Quality Products Quality Processes External Customers Internal Customers Quality and Engineering Designing Quality Products Quality and Production Producing Quality Products Quality and Purchasing Quality and Sales Quality Organizations Summary

Class Objectives

Describe the role of quality.
Identify components of quality.
Explain the consequences of poor quality.
Explain how quality becomes part of a product.
Explain how quality impacts processes.
Define the external customer’s relationship to quality.
Define the internal customer’s relationship to quality.
Explain the role of engineering in quality.
Identify steps leading to quality product designs.
Explain the role of production in quality.
Define the processes leading to manufacturing quality products.
Explain the role of purchasing in quality.
Explain the role of sales in quality.
Identify traits of an organization committed to quality.

Class Vocabulary
engineering		The department responsible for creating the design specifications of a product.
external customer		An organization or individual that receives a product or service from the company.
inspection		The testing of a part to ensure that it meets its design specifications.
internal customer		A department or individual within the company that relies on others to satisfy the external customer.
processes		A set of activities that uses resources to transform inputs into outputs. Essentially, a process describes the way things get done.
product		The thing that a company makes or provides for a customer. Products include manufactured parts, software, and processed materials.
production		The department responsible for the manufacturing or creation of a product.
purchasing		The department responsible for the acquisition of parts and raw materials for production.
quality		The satisfaction of customer requirements. Quality products conform to specifications, are free of defects, and meet the requirements of its anticipated use.
sales		The department responsible for processing customer orders for products.