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ISO 9000 Overview 110

Quality Training

Class Information

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Class Name:	ISO 9000 Overview 110
Description:	This class identifies and describes the key components of the ISO 9000:2005 standard.
Prerequisites:	none
Difficulty:	Beginner
Number of Lessons:	19
Language:	English, Spanish

Below are all the competencies and job programs that contain the class ISO 9000 Overview 110. Job programs are our traditional class lists organized according to common job functions. Competencies are our latest job-specific curricula that help tie online learning to practical, hands-on tasks.

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Competencies
Assembly Fundamentals Machining Fundamentals Maintenance Fundamentals

Class Outline

Objectives
What Is ISO 9000?
ISO 9000 Background
ISO 9000 Contents
Quality Management Principles
ISO 9001:2008 Components
Quality Management System
The Importance of Documentation
Management Responsibility
Resource Management
Product Realization
The Importance of Process
Measurement, Analysis, and Improvement
Types of ISO 9000 Companies
Advantages of ISO Registration
ISO Registration Steps
The Audit Process
Continual Improvement
Summary

Class Objectives

Define ISO 9000.
Describe the role of the International Organization for Standardization.
Identify the documents comprising the ISO 9000 series.
Describe the eight Quality Management Principles.
Identify key components of ISO 9001:2008.
Define the Quality Management System.
Identify key documents of a QMS.
Explain the role of management in a quality management system.
Define resource management in a quality management system.
Define product realization for a quality management system.
Describe process design.
Define process analysis and improvement for a quality management system.
Identify industries suitable for ISO 9000 certification.
Identify advantages of ISO 9000 certification and registration.
Describe the steps required to obtain ISO 9001:2008 certification and registration.
Describe the auditing process.
Define continual improvement.

Class Vocabulary
continual improvement		The belief that an organization must constantly measure the effectiveness of its processes and strive to meet more difficult objectives to satisfy customers. Continual improvement is one of the core quality management principles.
crucial activities		Procedures that must be defined and outlined so an organization is prepared for continual improvement. The six crucial activities of ISO 9000 include control of documents, control of records, internal auditing, control of nonconforming product, corrective action, and preventive action.
external auditor		An individual outside of the organization that objectively assesses the effectiveness of the organization's quality system. External auditors are required to register with ISO 9000.
input		A step or change that enters and contributes to a process.
International Organization for Standardization		ISO. A non-governmental organization based in Switzerland that develops and establishes standards, rules, and guidelines designed to ensure that products, processes, and services are fit for their purposes.
ISO		International Organization for Standardization. A non-governmental organization based in Switzerland that develops and establishes standards, rules, and guidelines designed to ensure that products, processes, and services are fit for their purposes. ISO took its short-form name from the Greek word isos, which means "equal."
ISO 9000		A series of standards intended to guide an organization on the implementation and continual improvement of a QMS. Certification and registration to ISO 9000 indicates an organization is striving to meet the quality requirements of its customers.
ISO 9000:2005		One of the three main publications of the ISO 9000 series that describes the basics, defines vocabulary, and introduces the ISO quality standard. ISO 9000:2005 is titled "Quality Management Systems Fundamentals and Vocabulary."
ISO 9001:2008		The core standard of ISO 9000 that contains the requirements an auditor uses to verify conformity of a QMS. ISO 9001:2008 is titled "Quality Management Systems Requirements" and presents the actual material to which a company is certified.
ISO 9004:2009		One of the three main publications of the ISO 9000 series that describes additional recommendations a company can apply to improve their QMS. ISO 9004:2009 is titled "Quality Management Systems Guidelines for Performance Improvement."
output		The result of a process, such as a finished part.
processes		A set of activities that uses resources to transform inputs into outputs. Essentially, a process describes the way "things get done."
product realization		All phases of the development of a product, including idea, design, prototype, and production.
Quality Management System		The objectives and processes of a company designed to focus the company toward quality and customer satisfaction. The QMS consists of written documents that address the ISO 9001:2008 standard.
quality manual		A key document of a QMS that outlines all existing practices and describes the interaction between processes, all of which affect the QMS.
quality objectives		A key document of a QMS that outlines measurable outcomes toward which all employees work in order to fulfill the quality policy.
quality policy		A key document of a QMS that reflects an organization's commitment to quality and continual improvement. The quality policy is disseminated to all employees, is clearly posted in all facilities, and is periodically reviewed.
shall statement		A requirement, stated in plain language, designed to guide conformance to an ISO standard. The 136 shall statements within ISO 9000 include required records, required procedures, the quality manual, and other process requirements that must be established.
standard		An established policy regarding a particular practice or method. The ISO 9000 family of standards is concerned with establishing and managing quality systems.
supplier		An organization that provides a product to another organization. Products are often passed in a chain, from the supplier to the organization to the customer.
surveillance audit		A periodic audit performed by an external auditor to ensure that an organization still meets ISO 9000 requirements. Surveillance audits are required by ISO 9000.