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What is the definition of processes?

A set of activities that uses resources to transform inputs into outputs. Essentially, a process describes the way things get done.

Learn more about processes in the class "ISO 9000 Overview 110" below.

ISO 9000 Overview 110

Quality Department
Class Information
Tooling U classes are offered at the beginner, intermediate, and advanced levels.
The typical class consists of 12 to 25 lessons and typically requires at least two hours of instruction time.
Class NameISO 9000 Overview 110
DescriptionThis class identifies and describes the key components of the ISO 9000:2000 standard.
Prerequisites none
DifficultyBeginner
Number of Lessons20
processes
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Class Outline
Class Objectives
  • Objectives
    		•
  • What Is ISO 9000?
    		•
  • The Importance of the Customer
    		•
  • ISO 9000 Background
    		•
  • Advantages of ISO Registration
    		•
  • Types of ISO 9000 Companies
    		•
  • ISO 9000:2000 Contents
    		•
  • ISO 9001:2000 Components
    		•
  • Quality Management System
    		•
  • The Importance of Documentation
    		•
  • Management Responsibility
    		•
  • Resource Management
    		•
  • Product/Service Realization
    		•
  • The Importance of Processes
    		•
  • Measurement, Analysis, and Improvement
    		•
  • ISO Registration Steps
    		•
  • The Audit Process
    		•
  • ISO 9000:1994 vs. 9000:2000
    		•
  • Continual Improvement
    		•
  • Summary
    		•
  • Define ISO 9000:2000.
    		•
  • Explain the relationship of the customer to quality.
    		•
  • Describe the role of the International Organization for Standardization.
    		•
  • State some advantages of ISO 9000 registration.
    		•
  • Identify industries suitable for ISO 9000 registration.
    		•
  • List the documents contained in ISO 9000:2000.
  • List the main clauses contained in ISO 9001:2000.
    		•
  • Define the Quality Management System.
    		•
  • Identify the hierarchy of documentation.
    		•
  • Explain the role of management in a quality system.
    		•
  • Define resource management in a quality system.
    		•
  • Define product realization for a quality system.
    		•
  • Explain the relationship of process design to product realization.
    		•
  • Define process analysis and improvement for a quality system.
    		•
  • Describe the steps required to obtain ISO 9000 registration.
    		•
  • Describe the auditing process.
    		•
  • Distinguish between ISO 9000:1994 and ISO 9000:2000.
    		•
  • Define continual improvement.
    • Class Vocabulary
    TermDefinition
    continual improvement The belief that an organization must constantly measure the effectiveness of its processes and strive to meet more difficult objectives to satisfy customers.
    customer An organization or individual that receives a product or service from the company. The key goal of ISO 9000 registration is customer satisfaction.
    external auditor An individual outside of the organization that objectively assesses the effectiveness of the organization's quality system. External auditors are required to register with ISO 9000.
    input The state of activities and resources before a process is carried out.
    internal auditor An individual within the organization that audits his or her own company to determine the effectiveness of its quality system. Internal auditors are required by ISO 9000.
    International Organization for Standardization An organization based in Switzerland that develops and publishes standards for its international membership base.
    ISO 9000:1994 An older version of the ISO 9000 standard. Organizations were required to transition to the 2000 version of the standard by Dec. 15, 2003.
    ISO 9000:2000 The most recent ISO standard that lists requirements for the creation and implementation of an effective Quality Management System. ISO 9000:2000 also refers to the section of the standard containing introductory material.
    ISO 9001:2000 The section of the ISO 9000 standard containing the list of requirements. ISO 9001:2000 is the auditable section of the standard.
    ISO 9004:2000 The section of the ISO 9000 standard containing guidance and additional recommendations. ISO 9004:2000 is a supplemental section that is not included in the audit.
    management review A periodic review of the Quality Management System performed by upper management to analyze its effectiveness.
    output Activities and resources resulting from a process.
    processes A set of activities that uses resources to transform inputs into outputs. Essentially, a process describes the way things get done.
    product According to ISO, the result of a process. A product is essentially something a company makes or provides for a customer. There are four general categories for products: hardware, software, services, and processed materials.
    Quality Management System The objectives and processes of a company designed to focus the company toward quality and customer satisfaction. The QMS consists of written documents that address the ISO 9000 standard.
    quality policy manual The document containing the overall objectives and direction of the organization. Upper management is responsible for drafting the policy manual.
    resource A supply, product, structure, or skill that is necessary for the operation of the quality system.
    services A type of product that does not have physical substance. A hair cut, a medical exam, and carpet cleaning are all services.
    standard operating procedure A document describing the processes of an organization. It contains a moderate amount of detail.
    supplier An organization that provides a product to another organization. Products are often passed in a chain, from the supplier to the organization to the customer.
    surveillance audit A periodic audit performed by an external auditor to ensure that an organization still meets ISO 9000 requirements. Surveillance audits are required by ISO 9000.
    work instruction A document describing specific activities and tasks within the organization. It contains the greatest amount of detail.
     
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