What is the definition of "cause and effect diagram"?
A visual tool used to organize possible factors that contribute to a certain event or problem. A fishbone diagram is an example of a cause and effect diagram.

Learn more about cause and effect diagram in the class Troubleshooting: Understanding Causes and Effects 182 below.


Quality Training


Class Information
Quality Training Tooling U-SME classes are offered at the beginner, intermediate, and advanced levels. The typical class consists of 12 to 25 lessons and will take approximately one hour to complete.
Class Name:Troubleshooting: Understanding Causes and Effects 182
Description:This class provides an introduction to the process of determining problem causes and effects.
Prerequisites: 900180 
Difficulty:Beginner
Number of Lessons:13
Language:English, Spanish
 
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Class Outline
  • Objectives
  • Intro to Troubleshooting
  • Working Backward
  • Black Box Processes
  • Brainstorming
  • Troubleshooting Tools: Check Sheet
  • Troubleshooting Tools: Cause and Effect Diagram
  • Troubleshooting Tools: Fishbone Diagram
  • Troubleshooting Tools: Pareto Chart
  • Observing Potential Causes
  • Proposing Potential Fixes
  • The Importance of Documentation
  • Summary
  
Class Objectives
  • Define troubleshooting.
  • Describe the process of working backward.
  • Describe the concept of a black box.
  • Describe the process of brainstorming.
  • Describe features of a check sheet.
  • Describe features of a cause and effect diagram.
  • List the 5 ME categories of a fishbone diagram.
  • Describe features of a Pareto chart.
  • Describe the process of observing potential causes.
  • Describe the process of proposing potential fixes.
  • Describe the importance of documentation.

Class Vocabulary

Vocabulary TermDefinition
5 ME A term used to describe the 6 main causes of problems: man, method, machine, material, measurement, and environment. 5 ME is often used to organize the parts of a fishbone diagram.
80-20 rule A principle stating that, in general, 80% of problems or effects arise from 20% of causes or factors. Pareto charts are often used to demonstrate the 80-20 rule.
black box A term used to describe the part of a process that is not completely understood. The internal workings of a machine could be considered a black box by the operator.
brainstorming An activity in which an individual or group rapidly lists ideas, problems, or solutions. Brainstorming can be used in the troubleshooting process to identify possible problem causes.
cause and effect diagram A visual tool used to organize possible factors that contribute to a certain event or problem. A fishbone diagram is an example of a cause and effect diagram.
check sheet A document used to collect data, such as machine performance statistics, during the troubleshooting process. It is generally a simple form that can be filled out on the shop floor.
environment In 5 ME, the factor that represents the potential for error due to the surrounding area in which the process occurs. This and other factors in 5 ME are often organized in a fishbone diagram.
fishbone diagram A troubleshooting tool that can be used to visually diagram the causes and effects of a problem. Fishbone diagrams are often organized with 5 ME.
machine In 5 ME, the factor that represents the potential for error due to equipment performance. This and other factors in 5 ME are often organized in a fishbone diagram.
man In 5 ME, the factor that represents the potential for human error. This and other factors in 5 ME are often organized in a fishbone diagram.
material In 5 ME, the factor that represents the potential for error due to quality problems with stock or other items used in a process. This and other factors in 5 ME are often organized in a fishbone diagram.
measurement In 5 ME, the factor that represents the potential for error due to problems with certain instruments. This and other factors in 5 ME are often organized in a fishbone diagram.
method In 5 ME, the factor that represents the potential for error due to incorrect or outdated instructions and practices. This and other factors in 5 ME are often organized in a fishbone diagram.
Pareto chart A visual tool used to identify the causes of problems that occur most frequently. Pareto charts are often used to demonstrate the 80-20 rule.
root cause The origin of the problem. Troubleshooting attempts to identify the root cause of a problem rather than simply addressing the symptoms.
troubleshooting A systematic approach to solving problems quickly and efficiently.