Quality Training

Class Information
Quality Training Tooling U-SME classes are offered at the beginner, intermediate, and advanced levels. The typical class consists of 12 to 25 lessons and will take approximately one hour to complete.
Class Name:Troubleshooting: Taking Corrective Actions 184
Description:This class discusses ways to identify, implement, and document effective solutions in the troubleshooting process.
Number of Lessons:12
Language:English, Spanish
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Class Outline
  • Objectives
  • Intro to Troubleshooting
  • Working With the Troubleshooting Team
  • Evaluating Troubleshooting Data
  • Proposing Solutions
  • Prioritizing Solutions
  • Testing Solutions
  • Applying Permanent Solutions
  • Documenting the Process
  • Advantages of Troubleshooting
  • Challenges of Troubleshooting
  • Summary
Class Objectives
  • Define troubleshooting.
  • Describe the troubleshooting team.
  • Describe the process of evaluating troubleshooting data.
  • Describe the process of proposing solutions to the problem.
  • Identify factors involved in prioritizing solutions.
  • Describe the process of testing solutions.
  • Describe the process of applying permanent solutions.
  • Describe the importance of documentation in the troubleshooting process.
  • Describe advantages of the troubleshooting process.
  • Describe challenges to the troubleshooting process.

Class Vocabulary

Vocabulary TermDefinition
check sheet A document used to collect data, such as machine performance statistics, during the troubleshooting process. It is generally a simple form that can be filled out on the shop floor.
fishbone diagram A troubleshooting tool that can be used to visually diagram the causes and effects of a problem. Additional possible causes are added as extra lines that branch out from the center, much like the bone structure of a fish.
person in charge The employee responsible for heading the troubleshooting team and documenting the problem. The person in charge, or "PIC," helps ensure consistency throughout the troubleshooting process.
root cause The origin of the problem. Troubleshooting attempts to identify the root cause of a problem rather than simply addressing the symptoms.
troubleshooting A systematic approach to solving problems quickly and efficiently. Troubleshooting often involves a logical process of elimination to identify the true source of a problem.