Conducting an Internal Audit 200

Quality Training

Class Information

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Class Name:	Conducting an Internal Audit 200
Description:	This class describes the steps of the internal auditing process and explains effective approaches for conducting audit interviews.
Prerequisites:	900110
Difficulty:	Intermediate
Number of Lessons:	19
Language:	English, Spanish

Below are all the competencies and job programs that contain the class Conducting an Internal Audit 200. Job programs are our traditional class lists organized according to common job functions. Competencies are our latest job-specific curricula that help tie online learning to practical, hands-on tasks.

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Competencies
Assembly Line Leader / Supervisor Final Inspector Manufacturing Supervisor

Class Outline

Objectives
What Is an Internal Audit?
Focus of Internal Audits
Types of Quality Documentation
Quality Records
Benefits of an Internal Audit
Internal Auditor Responsibilities
The Internal Audit Process
The Role of the Audit Team
Conducting Audit Interviews
Sample Ineffective Interview
Sample Effective Interview
Collecting Information
Random Sampling
Observations and Non-conformances
The Exit Meeting
The Formal Audit Report
Corrective Action
Summary

Class Objectives

Define an internal audit.
Explain the focus of internal audits.
Identify the types of quality documentation.
Explain the importance of quality records.
List the benefits of an internal audit.
Describe the responsibilities of an internal auditor.
List the steps in the internal audit process.
Explain the role of the audit team.
Describe guidelines for conducting an audit interview.
Identify examples of ineffective interview questions.
Identify examples of effective interview questions.
Identify common types of evidence.
Define random sampling.
Distinguish between observations and non-conformances.
Explain the purpose of the exit meeting.
Describe the contents of an audit report.
Explain the importance of corrective actions.

Class Vocabulary
audit		An examination of a company's activities or products to determine if a company is doing what it says it is doing.
audit interview		A method of collecting information through a series of questions and observations. The interview is the basis for collecting and interpreting information in the audit.
audit team		A group of individuals selected to perform an internal audit. The audit team is responsible for auditing selected departments in its own company.
auditee		An organization or department to be audited.
checklist		A document that contains numbers, statements, or other evidence found in the audit.
continuous improvement		The belief that an organization must constantly measure the effectiveness of its processes and strive to meet more difficult objectives to satisfy customers.
corrective action		A plan created by management to address a non-conformance. Corrective actions lead to company improvement.
evidence		Information that pertains to the quality of an item, process, or element of a quality system.
exit meeting		A meeting of the audit team and auditee to discuss the results of the audit.
external auditor		An individual outside of the organization that objectively assesses the effectiveness of the organization's quality system. External auditors are required to register with ISO 9000.
follow-up audit		An audit designed to evaluate the effectiveness of a corrective action.
formal audit report		A report containing the results of the audit. The report lists all information pertaining to the audit in a final, formal language.
internal audit		An examination of a company's activities or products conducted by the company's own staff. ISO 9000 requires internal audits.
internal auditor		An individual that is selected to perform an internal audit. Internal auditors cannot audit their own work.
lead auditor		The individual responsible for leading the audit team. The lead auditor prepares the audit plan, conducts the meetings, and submits the formal audit report.
micrometer		A U-shaped measuring instrument with a threaded spindle that slowly advances toward a small anvil. Micrometers are available in numerous types for measuring assorted dimensions and features.
non-conformance		A failure to comply with a requirement of a company's quality system.
observation		An item of evidence found during an audit that relates to the quality of the product, process, or quality system. Observations may or may not require corrective action.
operating procedure		A document describing an organization process. An operating procedure contains moderate detail.
process audit		An audit that focuses on processes and not a specific person or product. A process audit examines the effectiveness of company procedures.
product audit		An audit that focuses on a product to determine if it meets specifications. Customers might request product audits if their products have had consistent problems.
quality policy manual		The overall objectives and direction of the organization. Upper management is responsible for drafting the quality policy.
quality record		A document recording specific information that relates to a procedure or work instruction. Quality records are proof that an organization is complying with its procedures and policies.
random sampling		The selection of quality records at random to determine if they accurately represent a company's quality system.
scope		The range of activites that are the focus of an audit. The scope includes all areas of importance in an audit.
work instruction		A document describing specific activities and tasks within the organization. It contains the greatest amount of detail.