Quality Training

Class Information
Quality Training Tooling U-SME classes are offered at the beginner, intermediate, and advanced levels. The typical class consists of 12 to 25 lessons and will take approximately one hour to complete.
Class Name:TS 16949:2009 Overview 220
Description:This class compares ISO 9001:2008 and TS 16949:2009 and explains how their differences affect the standard operating procedures in a quality management system.
Number of Lessons:20
Language:English, Spanish
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Class Outline
  • Objectives
  • What Is TS 16949:2009?
  • The History of TS 16949:2009
  • The QS-9000 and TS 16949 Transition
  • Key QS-9000 and TS 16949 Differences
  • TS 16949:2009 Document Structure
  • Quality Management System
  • Management Responsibility
  • Resource Management
  • Product Realization
  • Product Realization: Planning of Product Realization
  • Product Realization: Customer-Related Processes
  • Product Realization: Design and Development
  • Product Realization: Purchasing
  • Product Realization: Production and Service Provision
  • Product Realization: Control of Monitoring and Measuring Equipment
  • Measurement, Analysis, and Improvement
  • Applying TS 16949:2009 to QMS Registration
  • Flowcharts
  • Summary
Class Objectives
  • Define TS 16949:2009.
  • Describe the history of TS 16949:2009.
  • Describe the relationship between QS-9000 and TS 16949.
  • Cite key differences between QS-9000 and TS 16949:2009.
  • Describe how the TS 16949:2009 document is structured.
  • Identify Quality Management System requirements that TS 16949:2009 has added to the ISO 9001:2008 requirements.
  • Identify Management Responsibility requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify Resource Management requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify TS 16949:2009’s main area of focus.
  • Identify Planning of Product Realization requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify requirements for Customer-Related Processes that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify Design and Development requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify Purchasing requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify Production and Service requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify Control of Monitoring and Measuring Equipment requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Identify Measurement, Analysis, and Improvement requirements that TS 16949:2009 added to the ISO 9001:2008 requirements.
  • Describe how applying TS 16949:2009 requirements can improve a company’s operations.
  • Describe the advantages of flowcharting.

Class Vocabulary

Vocabulary TermDefinition
Automotive Industry Action Group A cooperative group of competing companies in the automotive industry formed to develop common business practices for the industry.
customer representative An employee who acts as the voice of the customer within a company.
error detection The discovery of mistakes after they have occurred.
error prevention The goal of refining product planning and processes to the point where mistakes do not occur.
external customer A customer who is outside of a company.
flowchart A diagram that shows the movement or action of persons or things in a system or process.
gage A device that determines whether or not a part feature is within specified limits. Most gages do not provide an actual measurement value. However, measuring instruments are also sometimes called gages.
infrastructure The basic, physical requirements needed for a process or company to function. In a company, infrastructure includes buildings and equipment.
interim version A temporary draft document written after the first version was created but not intended to be the final version.
internal auditing An examination of a company's activities or products conducted by the company's own staff. ISO 9000 and TS 16949 require internal audits.
internal customer A department or employee within a company that relies on the products, services, or another form of cooperation from other departments or employees in the company.
International Automotive Task Force A group of automotive manufacturers and their respective trade associations formed to improve product quality. IATF members include automakers from the U.S., the U.K., and Europe.
International Organization for Standardization An organization based in Switzerland that develops and publishes standards for its international membership base. It is often simply referred to as ISO.
ISO 9001:2008 The core standard of ISO 9000 that contains the requirements an auditor uses to verify conformity of a QMS. ISO 9001:2008 is titled "Quality Management Systems Requirements" and presents the actual material to which a company is certified.
ISO 9004 One of the three main publications of the ISO 9000 series that describes additional recommendations a company can apply to improve their QMS.
ISO/TS 16949:2009 A standards document containing the quality system requirements specifically for producers of automotive parts and component systems. ISO/TS 16949:2009 is the third edition of the standard.
measurement systems analysis MSA. A mathematical method of determining how much the variation within the measurement process contributes to overall process variability.
non-linear Something that does not follow a straight line or step-like procedure.
normative reference A statement covering separate documents referenced within the standard. Normative reference means that, unless otherwise stated, the most recent versions of the separate documents should be referenced.
outsource To procure products or services from an outside company.
product realization All phases of the development of a product, including idea, design, prototype, and production.
prototype program A system in which a full-scale, working model of the product is built, refined, and approved before production begins.
QS-9000 The original automotive quality standard developed by the U.S. auto industry in the 1990s.
quality management system QMS. The objectives and processes of a company designed to focus the company toward quality and customer satisfaction. The QMS consists of written documents that address standards such as ISO 9001:2008 and TS 16949:2009.
quality manual A key document of a QMS that outlines all existing practices and describes the interaction between processes, all of which affect the QMS.
quality objectives A key document of a QMS that outlines measurable outcomes toward which all employees work in order to fulfill the quality policy.
quality policy A key document of a QMS that reflects an organization's commitment to quality and continual improvement. The quality policy is disseminated to all employees, is clearly posted in all facilities, and is periodically reviewed.
regulatory Controlled by rules or laws, such as environmental policies.
resource management The oversight of staff, equipment, and facilities.
special characteristic A product feature or part of the manufacturing process that can affect safety or compliance with regulations, fit, function, performance, or processing of a product.
standard operating procedure A document describing an organization process. It contains a moderate amount of detail about the techniques and equipment used in the process.
statistical tool A device that helps in collecting, summarizing, and analyzing numerical data. Bar charts are examples of statistical tools.
tolerance The unwanted but acceptable deviation from the desired dimension.
TS 16949:1999 An interim version of the automotive standard that served as a bridge document between the U.S. and European standards.
variation The difference between two or more things.
waiver A document that gives up the rights to or responsibility for something. For example, a customer may waive the right to review an order and agree to not hold the manufacturer responsible for any problems.
work instruction A document describing specific activities and tasks within the organization. It contains the greatest amount of detail.