Quality

Quality within an organization is driven by the needs of customers. All members of a company demonstrate quality in how they carry out the processes to create and deliver its products and services.

These classes will address the many facets that contribute to quality. The content is for individuals who must understand the importance of quality and take steps toward improving the practice of quality. Content covers standards, auditing, and improvement for all levels of the shop.


Class Functional Area Format Difficulty Version Department
Classes 1 to 10 of 75
Lean Manufacturing Overview 101

Lean Manufacturing Overview provides an introduction to the principles and terminology of lean strategies, including a discussion of the seven forms of waste, the definition of value-added, the difference between push and pull systems, and the importance of continuous improvement. ...

Related 1.0 Class:
Lean Manufacturing Overview 130
Foundational Online Beginner 2.0 Quality
ISO 9000 Review 121

ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2008. This class discusses the standard's eight sections, along with describing the role of a Quality Management System (QMS) and ISO 9001:2008's connection to other standards ...

Related 1.0 Class:
ISO 9000 Overview 110
Foundational Online Beginner 2.0 Quality
ISO 9001:2015 Review 122

ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2015. This class discusses the standard's ten sections, along with describing the role of a quality management system (QMS) and ISO 9001:2015's connection to other standards ...

Foundational Online Beginner 2.0 Quality
Approaches to Maintenance 131

Approaches to Maintenance provides an introduction to common manufacturing maintenance strategies, including reactive, corrective, predictive, preventive, reliability-centered, and total productive maintenance. This class describes the advantages and disadvantages of each method, the benefits of planned downtime, and the importance of ...

Related 1.0 Class:
Approaches to Maintenance 120
Foundational Online Beginner 2.0 Quality
Total Productive Maintenance 141

Total Productive Maintenance introduces users to TPM concepts and principles. This class provides an overview of each key TPM pillar, including autonomous maintenance, Five S, planned maintenance, quality maintenance, kaizen, training, safety, and office TPM. TPM combines aspects from lean ...

Related 1.0 Class:
Total Productive Maintenance Overview 150
Foundational Online Beginner 2.0 Quality
5S Overview 151

Five S Overview provides a thorough introduction to the purpose and process of 5S quality initiatives. This class includes separate discussions on each of the five steps, along with information on challenges, advantages, and possible assessment tools.Many companies implement quality ...

Related 1.0 Class:
5S Overview 155
Foundational Online Beginner 2.0 Quality
Cell Design and Pull Systems 161

Cell Design and Pull Systems provides an introduction to the origin, purpose, and advantages of cellular manufacturing. This class describes the basic characteristics of a work cell, along with how cells are planned, organized, and improved. Cell Design and Pull ...

Related 1.0 Class:
Cell Design and Pull Systems 160
Foundational Online Beginner 2.0 Quality
Intro to Six Sigma 171

Intro to Six Sigma provides a comprehensive introduction to the goals, methods, and tools used during Six Sigma initiatives. This class discusses the different roles in a Six Sigma team, DMAIC steps, and how to identify variation. Intro to Six ...

Related 1.0 Class:
Intro to Six Sigma 170
Foundational Online Beginner 2.0 Quality
Troubleshooting 181

Troubleshooting provides a comprehensive overview of various methods and tools used to troubleshoot problems. Troubleshooting often involves finding the root cause of a problem and being able to distinguish deviations from problems and early warning signs from warning signs. Many ...

Related 1.0 Classes:
Troubleshooting: Identifying Problems 180
Troubleshooting: Understanding Causes and Effects 182
Troubleshooting: Taking Corrective Actions 184
Foundational Online Beginner 2.0 Quality
Conducting Kaizen Events 191

Conducting Kaizen Events provides a comprehensive overview of kaizen events and how they work. A kaizen event is a focused project conducted by a cross-functional team that targets a particular problem area. Kaizen events produce both quantitative and qualitative benefits, ...

Related 1.0 Class:
Conducting Kaizen Events 260
Foundational Online Beginner 2.0 Quality
FormatFunctional AreaDepartment IDDepartmentClass IDClass NameDescriptionDifficultyVersionLanguageRelated Classes
OnlineFoundational900Quality220010 Lean Manufacturing Overview 101 Lean Manufacturing Overview provides an introduction to the principles and terminology of lean strategies, including a discussion of the seven forms of waste, the definition of value-added, the difference between push and pull systems, and the importance of continuous improvement. This class also highlights other quality concepts, such as single minute exchange of dies (SMED), inventory reduction, and Five S.Lean manufacturing approaches help companies optimize their processes through organization and waste reduction. Although change can be a challenge, more efficient, streamlined processes will ultimately lead to improved customer satisfaction. This class outlines the foundational concepts and vocabulary that every practitioner needs when beginning, or continuing, a lean initiative.Beginner2.0English(900130) Lean Manufacturing Overview 130
OnlineFoundational900Quality220020 ISO 9000 Review 121 ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2008. This class discusses the standard's eight sections, along with describing the role of a Quality Management System (QMS) and ISO 9001:2008's connection to other standards in the ISO 9000 series. ISO 9000 Overview also outlines the steps to registration, the auditing process, and the importance of continuous improvement. ISO 9001:2008 is an internationally recognized standard that outlines the requirements of an effective, organized quality system. Many organizations are becoming ISO 9001:2008 certified to prove their commitment to product quality and customer service. Although streamlining documentation and implementing change can be a challenge, ISO 9001:2008 can create a more goal-oriented, connected, and efficient organization. This class helps new practitioners familiarize themselves with ISO 9001:2008's structure, content, and purpose in quality management.Beginner2.0English(900110) ISO 9000 Overview 110
OnlineFoundational900Quality220025 ISO 9001:2015 Review 122 ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2015. This class discusses the standard's ten sections, along with describing the role of a quality management system (QMS) and ISO 9001:2015's connection to other standards in the ISO 9000 series. ISO 9000 Overview also outlines the steps to registration, the auditing process, and the importance of improvement.ISO 9001:2015 is an internationally recognized standard that outlines the requirements of an effective, organized quality system. Many organizations are becoming ISO 9001:2015 registered to prove their commitment to product quality and customer service. Although streamlining documentation and implementing change can be a challenge, ISO 9001:2015 can create a more goal-oriented, connected, and efficient organization. This class helps new practitioners familiarize themselves with ISO 9001:2015's structure, content, and purpose in quality management.Beginner2.0English
OnlineFoundational900Quality220030 Approaches to Maintenance 131 Approaches to Maintenance provides an introduction to common manufacturing maintenance strategies, including reactive, corrective, predictive, preventive, reliability-centered, and total productive maintenance. This class describes the advantages and disadvantages of each method, the benefits of planned downtime, and the importance of a customized maintenance approach. Having a targeted, well-designed maintenance plan reduces costly machine breakdowns and production downtime. With this class, manufacturers will learn about the benefits, limitations, and goals of popular maintenance approaches, making them better equipped to support and improve their facility's method.Beginner2.0English(900120) Approaches to Maintenance 120
OnlineFoundational900Quality220040 Total Productive Maintenance 141 Total Productive Maintenance introduces users to TPM concepts and principles. This class provides an overview of each key TPM pillar, including autonomous maintenance, Five S, planned maintenance, quality maintenance, kaizen, training, safety, and office TPM. TPM combines aspects from lean manufacturing and quality initiatives to create a blended maintenance approach for both production and administrative areas. Improved safety, longer machine life, and increased employee involvement are just a few benefits of a well-executed TPM strategy. After taking this course, users will be able to describe the key components of total productive maintenance and their role in continuous improvement.Beginner2.0English(900150) Total Productive Maintenance Overview 150
OnlineFoundational900Quality220050 5S Overview 151 Five S Overview provides a thorough introduction to the purpose and process of 5S quality initiatives. This class includes separate discussions on each of the five steps, along with information on challenges, advantages, and possible assessment tools.Many companies implement quality initiatives to improve operations and eliminate waste. 5S is a quality method that promotes organization, efficiency, and team work through several sequential steps. After completing this class, users will understand the value of each 5S step and be better equipped to execute and evaluate 5S.Beginner2.0English(900155) 5S Overview 155
OnlineFoundational900Quality220060 Cell Design and Pull Systems 161 Cell Design and Pull Systems provides an introduction to the origin, purpose, and advantages of cellular manufacturing. This class describes the basic characteristics of a work cell, along with how cells are planned, organized, and improved. Cell Design and Pull Systems also includes a discussion of related quality concepts, such as takt time, cycle time, kanban systems, and error prevention. Work cells have become an integral component of many lean facilities due to their ability to streamline operations and decrease lead time. However, cells require planning, organization, and constant team effort. In order for the system to work, everyone must know his or her role in the cell. With this class, someone new to cellular manufacturing will be able to identify the benefits of work cells, use common quality terminology, and understand how supporting strategies, such as kanban and kaizen, come together to create an effective quality system.Beginner2.0English(900160) Cell Design and Pull Systems 160
OnlineFoundational900Quality220070 Intro to Six Sigma 171 Intro to Six Sigma provides a comprehensive introduction to the goals, methods, and tools used during Six Sigma initiatives. This class discusses the different roles in a Six Sigma team, DMAIC steps, and how to identify variation. Intro to Six Sigma also covers the tools practitioners use to track and analyze data, such as Pareto charts, frequency distribution charts, and run charts. Unlike some quality initiatives, Six Sigma offers tangible, measurable methods to gage a project's success. This class gives new practitioners the foundational knowledge needed to support a Six Sigma project by introducing them to key terminology and important data analysis tools.Beginner2.0English(900170) Intro to Six Sigma 170
OnlineFoundational900Quality220080 Troubleshooting 181 Troubleshooting provides a comprehensive overview of various methods and tools used to troubleshoot problems. Troubleshooting often involves finding the root cause of a problem and being able to distinguish deviations from problems and early warning signs from warning signs. Many tools are used to collect and interpret troubleshooting data, including check sheets, fishbone diagrams, and Pareto charts. The 5 Why technique, brainstorming, documentation, and troubleshooting teams are common methods of gathering troubleshooting data. Troubleshooting teams gather data in order to find possible solutions. Teams must test solutions to make sure they offer long-term results.Troubleshooting is an extremely important skill for all areas of industry. The information provided in this class prepares students to solve problems and understand how to work to prevent them in many different settings. Without this knowledge, students would not be able to solve problems effectively.Beginner2.0English(900180) Troubleshooting: Identifying Problems 180; (900182) Troubleshooting: Understanding Causes and Effects 182; (900184) Troubleshooting: Taking Corrective Actions 184
OnlineFoundational900Quality220090 Conducting Kaizen Events 191 Conducting Kaizen Events provides a comprehensive overview of kaizen events and how they work. A kaizen event is a focused project conducted by a cross-functional team that targets a particular problem area. Kaizen events produce both quantitative and qualitative benefits, although there are some potential challenges. During a kaizen event, a team analyzes the current state of the target and plans improvements for the future state. Kaizen events require preparation, training, and follow up.Kaizen events are an important part of lean manufacturing that often lead to dramatic changes and significant results. Kaizen events optimize processes and eliminate waste, which improves quality and reduces costs. After taking this class, students will have a foundational understanding of why kaizen events are held and what happens during a kaizen event. This familiarity prepares students to participate in, and eventually lead, kaizen events.Beginner2.0English(900260) Conducting Kaizen Events 260
OnlineFoundational900Quality220105 Conducting an Internal Audit 201 Conducting an Internal Audit provides an introduction to the steps involved in performing an internal audit on company processes. This class describes the purpose of internal audits and the role of the audit team, along with guidelines for conducting interviews and identifying nonconformances.In order for a company to succeed, they must establish and follow practices that promote quality production. Internal auditing helps organizations review their daily activities, educate employees, and improve their quality management system. Many companies have regular internal audits in order to maintain ISO 9000 registration. Even if an organization is not seeking registration, auditing is a valuable tool for quality control and continuous improvement. Before beginning an audit, the group must understand the goals of the review and their role in the team. With this class, employees will be better prepared to conduct interviews, evaluate evidence, and contribute to corrective actions.Intermediate2.0English(900200) Conducting an Internal Audit 200
OnlineFoundational900Quality220110 SPC Overview 211 SPC Overview offers a thorough introduction to the purpose and main concepts of statistical process control (SPC). This class describes different types of control charts, such as X bar, R, and P charts, and how these tools are used to determine if a process is in-control or out-of-control. Identifying and eliminating special cause variation is essential to creating quality products and reducing waste. SPC methods are an efficient, effective means to track variation and monitor processes. With SPC tools, manufacturers have the ability to find and fix issues before they lead to product problems. After taking this course, new and current personnel will understand commonly used control charts and recognize out-of-control signs, making them better equipped to contribute to quality control efforts at their facility.Intermediate2.0English(900210) SPC Overview 210
OnlineFoundational900Quality220120 TS 16949:2009 Overview 221 TS 16949 Overview is an introduction to the structure and requirements of the TS 16949:2009 international automotive standard. This class compares the latest edition of TS 16949 to ISO 9001:2008 and explains how the additions affect standard operating procedures in a quality management system (QMS). It includes an overview of the history and development of TS 16949 and a summary of the standard's eight sections, including a focused discussion on each Product Realization sub-clause. Many auto manufacturers and part makers become TS 16949:2009 certified to improve their business and prove the effectiveness of their QMS. TS 16949:2009 certification requires thorough documentation, product planning, and a commitment to employee training and continuous improvement. With this class, anyone in the auto manufacturing industry will better understand the contents of the standard and be prepared to navigate the document during quality initiatives.Intermediate2.0English(900220) TS 16949:2009 Overview 220
OnlineFoundational900Quality220130 Metrics for Lean 231 Metrics for Lean provides an introduction to the information and data used to track processes in lean manufacturing facilities, including takt time, cycle time, total time of operations, overall equipment effectiveness (OEE), and first-time quality. Metrics are measurable variables that can be tracked over time in order to identify errors or gauge progress. In lean facilities, metrics are tools manufacturers use to identify non-value added activities, streamline operations, and improve operations. After taking this class, users will be able to distinguish between broad and narrow metrics and calculate key values such as takt time and OEE. Understanding this information will help users contribute to lean initiatives and everyday continuous improvement efforts.Intermediate2.0English(900230) Metrics for Lean 230
OnlineFoundational900Quality220140 Process Flow Charting 241 Process Flow Charting provides an overview of the types and purposes of flow charts, including spaghetti diagrams, process maps, and value stream maps. This class describes the value of current- and future-state charts and how they contribute to quality initiatives.Process flow charts are a means to identify waste and inefficiencies in the production process. Choosing a flow chart depends on the needs and goals of the manufacturer; some charts use symbols and incorporate metrics, while others can simply be drawn by watching activities in the facility. With this class, new practitioners will learn about the development and use of flow charts and be better prepared to utilize these tools.Intermediate2.0English(900240) Process Flow Charting 240
OnlineFoundational900Quality220150 Strategies for Setup Reduction 251 The class Strategies for Setup Reduction presents several common strategies for decreasing setup, the activities required to prepare a product for processing. The single minute exchange of dies (SMED) method, which strives to reduce setups to under 10 minutes, is a core approach to setup reduction. SMED focuses on transitioning internal steps to external steps, which can be performed while machines are running. Additional SMED practices include using setup teams in parallel operations and prepping tools, paperwork, and materials. Standardization and special devices like one-turn and one-touch fasteners and intermediate jigs also help reduce setup times. Setup reduction is one of the many goals of lean manufacturing. Reducing setup times allows manufacturers to perform more setups for smaller, more-varied batches so that they can better respond to customer demands. After taking this class, users should be familiar with methods and understand the importance of setup reduction.Intermediate2.0English(900250) Strategies for Setup Reduction 250
OnlineFoundational900Quality220160 Total Quality Management Overview 261 Total Quality Management discusses the major principles of total quality management (TQM). TQM evolved from quality assurance methods, which emphasize quality by design. TQM is a management philosophy that focuses on customer satisfaction, since customers define quality. Efforts to improve quality are integrated throughout each stage of the industrial cycle. Leadership is responsible for creating and executing a strategic TQM plan, as well as establishing an open company culture that involves and empowers all employees. There are many methods that can be used to measure, analyze, and implement TQM.A company can be successful only if its customers are satisfied. TQM helps companies stay competitive by establishing a culture focused on customer satisfaction and continuous improvement. After taking this class, users should understand the importance of TQM and be prepared to contribute to total quality efforts in the workplace.Advanced2.0English(900255) Approaches to Quality Management 255; (900320) Managing Practices for Total Quality 320
OnlineFoundational900Quality220210 Value Stream Mapping: The Current State 301 Value Stream Mapping: The Current State provides an introduction to the tools and process of value stream mapping. This course explains common value stream mapping (VSM) icons, the steps to creating a VSM, and outlines how to calculate key metrics, such as cycle time, parts per hour, and capacity. Users will also be guided through the development of a current state VSM for a company making a low-variety/high-volume product.Isolating and eliminating waste are critical to achieving streamlined operations in lean manufacturing. Current and future state value stream maps are one tool companies can use to track their processes and make plans for improvement. After taking this course, users will be able to identify VSM icons, calculate critical metrics, and contribute to current state VSM development.Advanced2.0English(900300) Value Stream Mapping: The Present State 300
OnlineFoundational900Quality220220 Value Stream Mapping: The Future State 311 Value Stream Mapping: The Future State builds on concepts users used in Value Stream Mapping: The Current State. This class describes how to develop a future state value stream map, including how to evaluate a current state value stream map, target problem areas, and design a plan to reduce non-value added activities.A value stream map (VSM) is a process flow chart that manufacturers use to identify waste. The first step in value stream mapping is to create a current state map that represents the present flow of the facility. The next step is to identify areas of waste and develop a future state map. Future state maps represent changes the company can make to improve the facility's layout, production management, and communication systems. Reducing waste and streamlining processes is a goal in all manufacturing facilities. After completing these courses, users will be able to create VSMs and contribute to quality improvement efforts.Advanced2.0English(900305) Value Stream Mapping: The Future State 305
OnlineFoundational900Quality900100 Quality Overview 100 This class identifies how each department and function of a company plays a role in producing quality products for the customer.Beginner1.0English
OnlineFoundational900Quality900110 ISO 9000 Overview 110 This class identifies and describes the key components of ISO 9001:2008, as well as its supporting standards ISO 9000:2005 and ISO 9004:2009.Beginner1.0English(220020) ISO 9000 Review 121
OnlineFoundational900Quality900120 Approaches to Maintenance 120 This class provides an introduction to the maintenance profession and describes various approaches to the practice of maintenance.Beginner1.0English(220030) Approaches to Maintenance 131
OnlineFoundational900Quality910120 Continuous Process Improvement: Managing Flow 124 This class covers the principles of continuous process improvement and the tools used to implement it.Beginner1.0English
OnlineFoundational900Quality910125 Continuous Process Improvement: Identifying and Eliminating Waste 125 This class covers process improvement through the identification and elimination of different kinds of waste.Beginner1.0English
OnlineFoundational900Quality900130 Lean Manufacturing Overview 130 This class describes the basic principles of lean manufacturing and compares them to traditional manufacturing approaches. Includes an Interactive Lab.Beginner1.0English(220010) Lean Manufacturing Overview 101
OnlineFoundational900Quality912135 Process Design and Development 133 This class covers the approaches to process design, particularly concurrent engineering and design for manufacturability. The class also addresses strategies for enhancing and testing manufacturability, and process analysis, modeling, and documentation.Beginner1.0English
OnlineFoundational900Quality912130 Product Design and Development 134 This class describes the elements that go into effective product design. It identifies key concepts for geometric dimensioning and tolerancing and explains the use of computer aided design.Beginner1.0English
OnlineFoundational900Quality910110 Developing a Lean Culture 135 This class covers strategies and tools for developing a lean culture within your company.Beginner1.0English
OnlineFoundational900Quality912150 Production System Design and Development 136 This class introduces important factors involved in setting up a production system, such as location analysis, process and equipment selection, testing, and safety and quality standards. Careful planning and design leads to the production of reliable quality goods at a competitive price. Beginner1.0English
OnlineFoundational900Quality912155 Equipment/Tool Design and Development 137 This class will introduce you to basic machine design concepts, common die assemblies, and inspection devices. You will also learn about current developments in nanotechnology and nanomanufacturing.Beginner1.0English
OnlineFoundational900Quality900140 Intro to Supply Chain Management 140 This class describes the flow of products and information in a supply chain and explains the importance of customer service.Beginner1.0English
OnlineFoundational900Quality900150 Total Productive Maintenance Overview 150 This class describes the elements of Total Productive Maintenance (TPM) and explains how TPM helps reduce losses and waste.Beginner1.0English(220040) Total Productive Maintenance 141
OnlineFoundational900Quality900155 5S Overview 155 This class provides an introduction to the 5S quality system and describes techniques for implementing 5S.Beginner1.0English(220050) 5S Overview 151
OnlineFoundational900Quality900160 Cell Design and Pull Systems 160 This class covers the basics of cellular manufacturing, including the characteristics of cells and pull systems. Includes an Interactive Lab.Beginner1.0English(220060) Cell Design and Pull Systems 161
OnlineFoundational900Quality900170 Intro to Six Sigma 170 This class covers the basic concepts of Six Sigma, including data analysis, types of variation, common and special causes, the roles of Six Sigma team members, and the DMAIC method.Beginner1.0English(220070) Intro to Six Sigma 171
OnlineFoundational900Quality912170 Quality and Customer Service 175 This class describes manufacturers’ focus on quality and the customer. This class also identifies organizations that certify quality and describes ways quality can be quantified, controlled, and measured.Beginner1.0English
OnlineFoundational900Quality900180 Troubleshooting: Identifying Problems 180 This class provides an introduction to the troubleshooting process and describes basic steps for identifying problems.Beginner1.0English(220080) Troubleshooting 181
OnlineFoundational900Quality900182 Troubleshooting: Understanding Causes and Effects 182 This class provides an introduction to the process of determining problem causes and effects.Beginner1.0English(220080) Troubleshooting 181
OnlineFoundational900Quality900184 Troubleshooting: Taking Corrective Actions 184 This class discusses ways to identify, implement, and document effective solutions in the troubleshooting process.Beginner1.0English(220080) Troubleshooting 181
OnlineFoundational900Quality900200 Conducting an Internal Audit 200 This class describes the steps of the internal auditing process and explains effective approaches for conducting audit interviews.Intermediate1.0English(220105) Conducting an Internal Audit 201
OnlineFoundational900Quality900210 SPC Overview 210 This class describes the main concepts of statistical process control and explains how to recognize processes that are affected by special causes. Includes an Interactive Lab.Intermediate1.0English(220110) SPC Overview 211
OnlineFoundational900Quality900220 TS 16949:2009 Overview 220 This class compares ISO 9001:2008 and TS 16949:2009 and explains how their differences affect the standard operating procedures in a quality management system.Intermediate1.0English(220120) TS 16949:2009 Overview 221
OnlineFoundational900Quality900230 Metrics for Lean 230 This class describes the most common metrics used to measure timing, error, and costs and encourage continuous improvement in a lean system. Includes an Interactive Lab.Intermediate1.0English(220130) Metrics for Lean 231
OnlineFoundational900Quality900240 Process Flow Charting 240 This class covers the purpose and methods of flow charting, including spaghetti diagrams, process maps, and value stream maps.Intermediate1.0English(220140) Process Flow Charting 241
OnlineFoundational900Quality900250 Strategies for Setup Reduction 250 This class covers different strategies for reducing setup times, including ideas for streamlining operations and tactics for pre-staging processes. Includes an Interactive Lab.Intermediate1.0English(220150) Strategies for Setup Reduction 251
OnlineFoundational900Quality900255 Approaches to Quality Management 255 This class discusses the concept of total quality, as well as methods of implementing and measuring TQM within a company's structure.Intermediate1.0English(220160) Total Quality Management Overview 261
OnlineFoundational900Quality900260 Conducting Kaizen Events 260 This class describes the sequence of steps for conducting kaizen events and explains common areas for process improvement.Intermediate1.0English(220090) Conducting Kaizen Events 191
OnlineFoundational900Quality910220 Management Tools: Problem Solving 270 This class covers lean tools that managers can use for problem solving and root cause analysis.Intermediate1.0English
OnlineFoundational900Quality910225 Management Tools: Product and Process Design 275 This class covers lean tools for managing product and process design.Intermediate1.0English
OnlineFoundational900Quality900300 Value Stream Mapping: The Present State 300 This class introduces the elements used to create a value stream map and covers how to create a value stream map of the present state.Advanced1.0English(220210) Value Stream Mapping: The Current State 301
OnlineFoundational900Quality900305 Value Stream Mapping: The Future State 305 This class introduces strategies commonly used to create a future state value stream map based on findings from a present state value stream map.Advanced1.0English(220220) Value Stream Mapping: The Future State 311
OnlineFoundational900Quality900310 Six Sigma Goals and Tools 310 This class covers the Six Sigma DMAIC process improvement method and its primary goals, including the most common sub-steps and frequently used tools.Advanced1.0English
OnlineFoundational900Quality900320 Managing Practices for Total Quality 320 This class discusses management roles and business categories for TQM, processes used to implement TQM, and methods of measuring TQM results.Advanced1.0English(220160) Total Quality Management Overview 261
OnlineFoundational900Quality910310 Maintaining a Consistent Lean Culture 330 This class covers the methods and tools for maintaining a consistent lean culture within an enterprise.Advanced1.0English
OnlineFoundational900Quality910320 Transforming Lean into Business Results 340 This class teaches key processes and systems that optimize value flow and therefore produce optimum results in a lean system.Advanced1.0English
OnlineFoundational900Quality910330 Measuring Lean Systems 350 This class covers the metrics for measuring lean systems.Advanced1.0English
Instructor-LedFoundational900Quality921102 Integrating Green Manufacturing and Lean Managing resource productivity is key to the greening of manufacturing. Lean can help with proper attention to a process focus and a systems approach to managing the process improvement effort. Several tools are available that can expand the Lean horizon to accommodate green manufacturing. During this program, participants will see how these resources can work together to add value to their operation's top and bottom lines.  English
Instructor-LedFoundational900Quality921113 Lean Fundamentals: Firm Grasp on Waste and Getting 5S Right This course is designed to provide the participant with knowledge to be a critical practitioner with waste and 5S. Having a thorough understanding of waste is fundamental to everything else one might do with the lean body of knowledge. The class will focus on learning to see waste, developing approaches to eliminate waste, and finding ways to prevent waste from recurring. The 5S portion of the class will focus on developing a deep understanding of the why and how of 5S. Class will include techniques to audit and measure 5S performance. Participants will understand that 5S is a foundational part of the lean journey.  English
Instructor-LedFoundational900Quality921114 Role of TPM in the Lean Enterprise Total productive maintenance (TPM) is especially important for companies that have dependence on equipment for successful operations. TPM provides a structured way to take care of equipment and to have equipment ready to go when needed. TPM body of knowledge includes clearly defining roles of maintenance personnel and operators, leveraging basic tasks to operators so that maintenance personnel are available to perform higher valued technical tasks, and developing spare parts strategies to minimize downtime disruptions…plus lots more. TPM is a natural evolution in the lean journey.  English
Instructor-LedFoundational900Quality921115 Planning and Executing Kaizen This course is designed to provide the participant with a basic understanding of how to use kaizen as part of a lean journey. We will distinguish between kaizen as ongoing continuous improvement and kaizen event as a blitz with a clear beginning and end. This important idea will help practitioners and leaders to sharpen their improvement plans and clarify results expectations. We will develop an understanding of the steps to set up and execute a formal kaizen event. Participants will gain knowledge that will help them lead improvement planning and participate in execution of kaizen activities.  English
Instructor-LedFoundational900Quality921116 Documenting and Developing Process Flow This course is designed to provide the participant with a deep understanding of flow. Flow is one of the fundamental concepts in the lean body of knowledge. Flow applies to both physical product and to information. The participant will learn how to identify and document flow in an organization and process. The class will distinguish between macro flow (value stream mapping) and micro flow (spaghetti diagramming). The participant will understand how to use flow to identify and sell improvement opportunities. Finally, flow is a concept that can be used from top floor to shop floor to analyze a business or operation. The participant will gain the knowledge to be a player in the business' improvement projects and journey.  English
Instructor-LedFoundational900Quality921117 Design of Experiments This practical and hands-on session introduces attendees to the power of practical multi- variable experimental design approaches. Attendees who successfully master these approaches commonly gain a 50% improvement in the efficiency and effectiveness of their test protocols. Experimental design is the premier tool to quantify interactions between variables...frequently a key root cause of process and product design anomalies.  English
Instructor-LedFoundational900Quality921111 Understanding the Tools and Best Practices of Lean Manufacturing Lean concepts have been adopted by many successful manufacturing companies as a way to reduce costs, satisfy customers, and increase profitability. The process of becoming lean may mean a company-wide transformation from current operating style. This course offers a methodology for linking the goals and metrics of a project or initiative to a company's strategic goals and metrics and provides the basis for tracking the effectiveness of lean initiatives.  English
Instructor-LedFoundational900Quality921101 The Human Side of Lean A comprehensive journey into how Lean manufacturing principles lead to better results when the people, in any role, have a true appreciation for teamwork and the value of people. Experiential exercises support all learning points. Attendees should have a basic understanding and experience of Lean principles as a prerequisite.  English
Instructor-LedFoundational900Quality921105 Kanban: Inventory and Demand Management This course is designed to introduce participants to another visual factory tool that helps control the levels of inventory along with establishing controls used for scheduling work center production. The course will discuss the reasons, rewards, roadblocks and challenges of using kanban signals and supermarket inventory to manage the movement and storage of material. Each participant will see the importance of synchronizing the information and material flow in the facility. Key characteristics such as lead time, takt time, inventory valuation, excessive changeover, material shortages, first time quality, and unbalanced processes will be discussed and the impact shown. The participant will be able to see the impact of continuous improvement on the material management system. This introductory class will give participants enough information to start implementing in their own facility.  English
Instructor-LedFoundational900Quality921107 Planning Manufacturing Cells This course provides an introduction to the planning of manufacturing cells, including the physical, procedural, and personnel aspects of cellular manufacturing. It will provide participants with a systematic, step-by-step approach useful on any cell planning project, from simple manual assembly to automated machining and fabrication.  English
Instructor-LedFoundational900Quality921104 Kaizen Workshop This multi-day course is designed to have the participant learn how to problem-solve in a team environment through the use of Lean thinking. Using the principles of Lean, participants will work together to plan and implement improvements to a defined topic. Scope and boundaries will be established; the team will attack the issues until resolution is implemented. Most companies do not have enough time to effectively problem-solve, so band aid improvements are made. In Lean, kaizen is a way to use cross-functional resources in short periods—or bursts of dedicated time—to effectively improve processes. Kaizen is an intense, well-defined event used to help organizations problem-solve with a systematic approach. The approach utilizes people in a dynamic and fast-pace environment and usually at the origin of the issue being improved. Kaizen techniques utilize many different Lean tools such as line balancing, time observations, SMED, Value Stream Mapping, 5S techniques, and DMAIC.  English
Instructor-LedFoundational900Quality921110 SMED: Setup / Changeover Reduction This course is designed to help problem-solving teams learn how to identify the features of the non value-added setting up time or changeover equipment used in the manufacturing process. In today’s global market, manufacturers must be more flexible and have the ability to produce smaller quantities and deliver more quickly. They must be able to utilize equipment for as many different parts as possible. This new way of doing business is driving companies to invest in capital equipment and inflate their inventories. This course will help participants combat the impact these new demands are creating. The setups and changeovers comprise a series of steps that are performed to prepare the manufacturing process for a new part. The participant will learn how to define all of the features of a changeover and learn how to eliminate the waste. The elimination of wasteful activities will free up capacity, lower the need for inventory, reduce lead time, and help the organization become more flexible.  English
Instructor-LedFoundational900Quality921112 Value Stream Mapping: Diagram the Information and Material Flows in Your Business A hands-on course that teaches students how to document and quantify material and information flow within their organizations. In today's global market, time is very important. The Value Stream Mapping techniques help everyone in the organization understand lead time. Lead time encompasses the total amount of time needed to convert raw material into a final product. Most organizations cannot separate the total time into manageable pieces. This class will guide the participant through the process used to capture and document the current material and information flows for a given process. Value Stream Mapping techniques allow a team of problem solvers to come together and SEE the door to door process exactly the same. Each participant will visit the Gemba (shop floor) and walk the door to door process. A standard set of icons will be taught and used during this session. A comprehensive case study is used to allow students to practice drawing value stream maps using the standard set of symbols and icons. Upon completion of the value stream maps, the participant will learn to look for strategic areas that could be improved. Each improvement idea will be analyzed for the impact to the lead time. After improvement ideas are identified, each participant will generate a future state map.  English
Instructor-LedFoundational900Quality921108 Six Sigma Green Belt This course teaches specific Lean Six Sigma tools, methods and techniques for performing business improvement and root cause analysis projects. Six Sigma performance benchmarking allows organizations to continuously strive towards perfection. Emotional decisions are replaced with logical fact-based decision-making tools. The Six Sigma Green Belt Team Leader is an important part of fostering a Six Sigma business culture by providing direction and vision to the team members as well as people in their organization. This ensures the team's contributions make for a successful project. The course links Lean Six Sigma principles with team activities and people development to enhance measurable results in operational excellence and ensures a thriving business environment.  English
Instructor-LedFoundational900Quality921109 Six Sigma Yellow Belt Six Sigma Yellow Belt is an introduction to the Lean Six Sigma principles and methodologies, and how to apply them to your specific work environment as part of a team. In a team, the tools and techniques taught are vital to the success of a Six Sigma project, resulting in business improvement and people development.  English
Instructor-LedFoundational900Quality920101 Advanced Product Quality Planning (APQP) Advanced Product Quality Planning (APQP) is structured process that includes critical tasks from concept approval through production. The process follows the AIAG Quality Planning model as described in the AIAG publication, APQP 2nd Edition. In this one-day course we discuss the five phases, together with their tools and techniques. The five phases are:PlanningProduct Design and DevelopmentProcess Design and DevelopmentProduct and Process ValidationProduction, Feedback, and Continuous ImprovementOur focus then turns to effective and efficient implementation of control plans. We also include a checklist approach for some of the more common quality planning methods.The goal of this quality planning process is to bring products to market more quickly, at lower cost, greater customer satisfaction, and reduced risk for the customer, supplier, and product.  English
Instructor-LedFoundational900Quality920103 Failure Mode and Effects Analysis (FMEA) Fundamentals This course provides participants with fundamental knowledge and practice on design and process failure mode and effects analysis (FMEA). Participants will learn the purpose and benefits of FMEA, the different types of FMEAs and their focus, QS-9000 FMEA requirements and guidelines, FMEA timing and inputs, and steps required for developing FMEA. This course can be adjusted to focus solely on design or process FMEAs at the client's request.  English
Instructor-LedFoundational900Quality920104 Statistical Process Control (SPC) Fundamentals Most statistical process control (SPC) training focuses on methods rather than execution and strategy skills. The focus of this course is not on basic SPC tools, but rather on how to use these tools to the best advantage. This course maintains an instructional format with a blend of lectures, workshops, and practice problem sessions. As a result of this course, participants will acquire a good understanding of how to apply or refine SPC efforts.  English
Instructor-LedFoundational900Quality920106 Value Analysis and Value Engineering (VA/VE) Value is increased in a product or service by effecting either required function or inherent cost according to redefined formulae. This course uses participant knowledge and expertise in a cross-functional team setting to increase value-perception in current or future products. Participants will learn how to meet client requirements for comprehensive VA/VE analysis while applying the continuous improvement generated by a robust VA/VE technique.  English