Quality

Quality within an organization is driven by the needs of customers. All members of a company demonstrate quality in how they carry out the processes to create and deliver its products and services.

These classes will address the many facets that contribute to quality. The content is for individuals who must understand the importance of quality and take steps toward improving the practice of quality. Content covers standards, auditing, and improvement for all levels of the shop.


Class Functional Area Format Difficulty Version Department
12
Classes 1 to 10 of 15
Quality Overview 100

This class identifies how each department and function of a company plays a role in producing quality products for the customer.

Foundational Online Beginner 1.0 Quality
ISO 9000 Review 121

ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2008. This class discusses the standard's eight sections, along with describing the role of a Quality Management System (QMS) and ISO 9001:2008's connection to other standards ...

Related 1.0 Class:
ISO 9000 Overview 110
Foundational Online Beginner 2.0 Quality
ISO 9001:2015 Review 122

ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2015. This class discusses the standard's ten sections, along with describing the role of a quality management system (QMS) and ISO 9001:2015's connection to other standards ...

Foundational Online Beginner 2.0 Quality
Approaches to Maintenance 131

Approaches to Maintenance provides an introduction to common manufacturing maintenance strategies, including reactive, corrective, predictive, preventive, reliability-centered, and total productive maintenance. This class describes the advantages and disadvantages of each method, the benefits of planned downtime, and the importance of ...

Related 1.0 Class:
Approaches to Maintenance 120
Foundational Online Beginner 2.0 Quality
Process Design and Development 133

This class covers the approaches to process design, particularly concurrent engineering and design for manufacturability. The class also addresses strategies for enhancing and testing manufacturability, and process analysis, modeling, and documentation.

Foundational Online Beginner 1.0 Quality
Product Design and Development 134

This class describes the elements that go into effective product design. It identifies key concepts for geometric dimensioning and tolerancing and explains the use of computer aided design.

Foundational Online Beginner 1.0 Quality
Production System Design and Development 136

This class introduces important factors involved in setting up a production system, such as location analysis, process and equipment selection, testing, and safety and quality standards. Careful planning and design leads to the production of reliable quality goods at a ...

Foundational Online Beginner 1.0 Quality
Equipment/Tool Design and Development 137

This class will introduce you to basic machine design concepts, common die assemblies, and inspection devices. You will also learn about current developments in nanotechnology and nanomanufacturing.

Foundational Online Beginner 1.0 Quality
Intro to Supply Chain Management 140

This class describes the flow of products and information in a supply chain and explains the importance of customer service.

Foundational Online Beginner 1.0 Quality
Quality and Customer Service 175

This class describes manufacturers’ focus on quality and the customer. This class also identifies organizations that certify quality and describes ways quality can be quantified, controlled, and measured.

Foundational Online Beginner 1.0 Quality
FormatFunctional AreaDepartment IDDepartmentClass IDClass NameDescriptionDifficultyVersionLanguageRelated Classes
OnlineFoundational900Quality900100 Quality Overview 100 This class identifies how each department and function of a company plays a role in producing quality products for the customer.Beginner1.0English
OnlineFoundational900Quality220020 ISO 9000 Review 121 ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2008. This class discusses the standard's eight sections, along with describing the role of a Quality Management System (QMS) and ISO 9001:2008's connection to other standards in the ISO 9000 series. ISO 9000 Overview also outlines the steps to registration, the auditing process, and the importance of continuous improvement. ISO 9001:2008 is an internationally recognized standard that outlines the requirements of an effective, organized quality system. Many organizations are becoming ISO 9001:2008 certified to prove their commitment to product quality and customer service. Although streamlining documentation and implementing change can be a challenge, ISO 9001:2008 can create a more goal-oriented, connected, and efficient organization. This class helps new practitioners familiarize themselves with ISO 9001:2008's structure, content, and purpose in quality management.Beginner2.0English(900110) ISO 9000 Overview 110
OnlineFoundational900Quality220025 ISO 9001:2015 Review 122 ISO 9000 Overview provides an introduction to the key components and requirements of ISO 9001:2015. This class discusses the standard's ten sections, along with describing the role of a quality management system (QMS) and ISO 9001:2015's connection to other standards in the ISO 9000 series. ISO 9000 Overview also outlines the steps to registration, the auditing process, and the importance of improvement.ISO 9001:2015 is an internationally recognized standard that outlines the requirements of an effective, organized quality system. Many organizations are becoming ISO 9001:2015 registered to prove their commitment to product quality and customer service. Although streamlining documentation and implementing change can be a challenge, ISO 9001:2015 can create a more goal-oriented, connected, and efficient organization. This class helps new practitioners familiarize themselves with ISO 9001:2015's structure, content, and purpose in quality management.Beginner2.0English
OnlineFoundational900Quality220030 Approaches to Maintenance 131 Approaches to Maintenance provides an introduction to common manufacturing maintenance strategies, including reactive, corrective, predictive, preventive, reliability-centered, and total productive maintenance. This class describes the advantages and disadvantages of each method, the benefits of planned downtime, and the importance of a customized maintenance approach. Having a targeted, well-designed maintenance plan reduces costly machine breakdowns and production downtime. With this class, manufacturers will learn about the benefits, limitations, and goals of popular maintenance approaches, making them better equipped to support and improve their facility's method.Beginner2.0English(900120) Approaches to Maintenance 120
OnlineFoundational900Quality912135 Process Design and Development 133 This class covers the approaches to process design, particularly concurrent engineering and design for manufacturability. The class also addresses strategies for enhancing and testing manufacturability, and process analysis, modeling, and documentation.Beginner1.0English
OnlineFoundational900Quality912130 Product Design and Development 134 This class describes the elements that go into effective product design. It identifies key concepts for geometric dimensioning and tolerancing and explains the use of computer aided design.Beginner1.0English
OnlineFoundational900Quality912150 Production System Design and Development 136 This class introduces important factors involved in setting up a production system, such as location analysis, process and equipment selection, testing, and safety and quality standards. Careful planning and design leads to the production of reliable quality goods at a competitive price. Beginner1.0English
OnlineFoundational900Quality912155 Equipment/Tool Design and Development 137 This class will introduce you to basic machine design concepts, common die assemblies, and inspection devices. You will also learn about current developments in nanotechnology and nanomanufacturing.Beginner1.0English
OnlineFoundational900Quality900140 Intro to Supply Chain Management 140 This class describes the flow of products and information in a supply chain and explains the importance of customer service.Beginner1.0English
OnlineFoundational900Quality912170 Quality and Customer Service 175 This class describes manufacturers’ focus on quality and the customer. This class also identifies organizations that certify quality and describes ways quality can be quantified, controlled, and measured.Beginner1.0English
OnlineFoundational900Quality220105 Conducting an Internal Audit 201 Conducting an Internal Audit provides an introduction to the steps involved in performing an internal audit on company processes. This class describes the purpose of internal audits and the role of the audit team, along with guidelines for conducting interviews and identifying nonconformances.In order for a company to succeed, they must establish and follow practices that promote quality production. Internal auditing helps organizations review their daily activities, educate employees, and improve their quality management system. Many companies have regular internal audits in order to maintain ISO 9000 registration. Even if an organization is not seeking registration, auditing is a valuable tool for quality control and continuous improvement. Before beginning an audit, the group must understand the goals of the review and their role in the team. With this class, employees will be better prepared to conduct interviews, evaluate evidence, and contribute to corrective actions.Intermediate2.0English(900200) Conducting an Internal Audit 200
OnlineFoundational900Quality220120 TS 16949:2009 Overview 221 TS 16949 Overview is an introduction to the structure and requirements of the TS 16949:2009 international automotive standard. This class compares the latest edition of TS 16949 to ISO 9001:2008 and explains how the additions affect standard operating procedures in a quality management system (QMS). It includes an overview of the history and development of TS 16949 and a summary of the standard's eight sections, including a focused discussion on each Product Realization sub-clause. Many auto manufacturers and part makers become TS 16949:2009 certified to improve their business and prove the effectiveness of their QMS. TS 16949:2009 certification requires thorough documentation, product planning, and a commitment to employee training and continuous improvement. With this class, anyone in the auto manufacturing industry will better understand the contents of the standard and be prepared to navigate the document during quality initiatives.Intermediate2.0English(900220) TS 16949:2009 Overview 220
OnlineFoundational900Quality220125 IATF 16949:2016 Overview 222 IATF 16949:2016 Overview introduces the requirements of the automotive quality management system standard. This class compares the new QMS standard to the previous QMS standard in use, ISO/TS 16949:2009. In this class, users will explore the development of IATF 16949:2016 and will gain an understanding of the requirements in the standard's 10 sections.Many automotive part makers become IATF 16949:2016 certified to improve their business, focus on quality, and meet customer-specific requirements. Companies seeking to certify their quality management system to IATF 16949:2016 must also become certified to ISO 9001:2015. IATF 16949:2016 certification requires thorough documentation, planning, a commitment to training, and continual improvement efforts. After taking this class, users will better understand the automotive QMS standard and how it contributes to the success of a company.Beginner2.0English(900220) TS 16949:2009 Overview 220
Instructor-LedFoundational900Quality920103 Failure Mode and Effects Analysis (FMEA) Fundamentals This course provides participants with fundamental knowledge and practice on design and process failure mode and effects analysis (FMEA). Participants will learn the purpose and benefits of FMEA, the different types of FMEAs and their focus, QS-9000 FMEA requirements and guidelines, FMEA timing and inputs, and steps required for developing FMEA. This course can be adjusted to focus solely on design or process FMEAs at the client's request.  English
Instructor-LedFoundational900Quality920104 Statistical Process Control (SPC) Fundamentals Most statistical process control (SPC) training focuses on methods rather than execution and strategy skills. The focus of this course is not on basic SPC tools, but rather on how to use these tools to the best advantage. This course maintains an instructional format with a blend of lectures, workshops, and practice problem sessions. As a result of this course, participants will acquire a good understanding of how to apply or refine SPC efforts.  English