Supervisor Essentials

Every company needs leaders in the organization to motivate people and provide direction for others. However, people aren’t born with leadership and communication skills. They often need to learn these important skills as they grow within an organization. New supervisors often require guidelines and training for effective communication, performance management tactics, and conflict resolution.



These classes cover the essential skills needed to manage people and provide effective leadership for first-time supervisors. The content is specifically geared toward a manufacturing environment, with shop-specific examples. Beginner-level classes focus on proper leadership and communication, while more advanced classes focus on conflict resolution, harassment and discrimination, and legal issues that affect supervisors.


Class Functional Area Format Difficulty Version Department
123
Classes 1 to 10 of 27
Essentials of Leadership 110

This class describes the basic responsibilities of a leader and gives helpful ideas about how to gain the respect and trust of others. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Essentials of Communication 120

This class describes key types of communication and common roadblocks to communication, as well as how to use effective communication as a tool to help build teamwork and manage conflict. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Managing Performance: Best Practices 130

This class covers the various aspects of performance management as well as strategies for motivating employees. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Managing Performance: Corrective Actions 135

This class covers how to address employee performance issues, as well as the basic practices for employee termination. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Basics of Manufacturing Costs 140

This class describes the basic costs associated with manufacturing and how these costs are typically controlled.

Leadership Online Beginner 1.0 Supervisor Essentials
Intro to Managerial Accounting 145

This class explains the basics of managerial accounting and how this information helps a manager make informed decisions.

Leadership Online Beginner 1.0 Supervisor Essentials
Conflict Resolution Principles 150

This class covers the basic steps that a manager can take to resolve conflicts in the workplace and help ensure that the same conflicts do not return. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Conflict Resolution for Different Groups 155

This class describes a variety of situations in which a conflict may occur and offers advice for the best approaches to dealing with those conflicts. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Team Leadership 160

This class teaches the basics of effectively leading a team, including picking team members and resolving conflicts. Includes an Interactive Lab.

Leadership Online Beginner 1.0 Supervisor Essentials
Manufacturing Management 180

This class is an introduction to management for CMfgT. It covers a number of management topics, including project planning, organizational design, theories of leadership and labor relations.

Leadership Online Intermediate 1.0 Supervisor Essentials
FormatFunctional AreaDepartment IDDepartmentClass IDClass NameDescriptionDifficultyVersionLanguageRelated Classes
OnlineLeadership950Supervisor Essentials950110 Essentials of Leadership 110 This class describes the basic responsibilities of a leader and gives helpful ideas about how to gain the respect and trust of others. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950120 Essentials of Communication 120 This class describes key types of communication and common roadblocks to communication, as well as how to use effective communication as a tool to help build teamwork and manage conflict. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950130 Managing Performance: Best Practices 130 This class covers the various aspects of performance management as well as strategies for motivating employees. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950135 Managing Performance: Corrective Actions 135 This class covers how to address employee performance issues, as well as the basic practices for employee termination. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950140 Basics of Manufacturing Costs 140 This class describes the basic costs associated with manufacturing and how these costs are typically controlled.Beginner1.0English
OnlineLeadership950Supervisor Essentials950145 Intro to Managerial Accounting 145 This class explains the basics of managerial accounting and how this information helps a manager make informed decisions.Beginner1.0English
OnlineLeadership950Supervisor Essentials950150 Conflict Resolution Principles 150 This class covers the basic steps that a manager can take to resolve conflicts in the workplace and help ensure that the same conflicts do not return. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950155 Conflict Resolution for Different Groups 155 This class describes a variety of situations in which a conflict may occur and offers advice for the best approaches to dealing with those conflicts. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950160 Team Leadership 160 This class teaches the basics of effectively leading a team, including picking team members and resolving conflicts. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials912180 Manufacturing Management 180 This class is an introduction to management for CMfgT. It covers a number of management topics, including project planning, organizational design, theories of leadership and labor relations.Intermediate1.0English
OnlineLeadership950Supervisor Essentials912190 Personal Effectiveness 190 This class introduces the importance of effective communication and the various forms and mediums of communication in the workplace. The need for encouraging creativity, innovation, and the importance of knowledge and learning in the 21st century workplace is also described.Beginner1.0English
OnlineLeadership950Supervisor Essentials950210 Managing the Diverse Workplace 210 This class describes the issues surrounding diversity in the modern workplace, as well as describing some employer responsibilities in regards to diversity management. Includes an Interactive Lab.Beginner1.0English
OnlineLeadership950Supervisor Essentials950215 Harassment and Discrimination 215 This class covers how to identify and prevent harassment and discrimination in a diverse workplace, as well as some basic Federal laws that protect workers from harassment and discrimination. Includes an Interactive Lab.Intermediate1.0English
OnlineLeadership950Supervisor Essentials950230 Performance Management and the Law 230 This class covers the basic Federal employment laws that apply to manufacturing. Includes an Interactive Lab.Intermediate1.0English
Instructor-LedLeadership950Supervisor Essentials916110 Build Your Team: Get Results Is teamwork the ultimate competitive advantage? Every manager's primary purpose is to lead a team. This seminar will help you get every member of your team on the same page, improve performance and realize the potential of the talent you have.  English
Instructor-LedLeadership950Supervisor Essentials916111 Know Your Cost: Double Your Profit Companies with poor cost information make bad decisions about products that are not average. Poor information causes companies to overprice easy, high-volume gravy products and underprice difficult, low-volume dog products. Learn how to double your profit by giving the dogs to your competitor and keep the gravy for yourself.  English
Instructor-LedLeadership950Supervisor Essentials916112 Pricing for Profitability Pricing professionals have long debated the importance of understanding value versus cost. This seminar will show you why BOTH are important and why choosing only a single pricing tool will leave a company exposed to frequent pricing mistakes.Companies typically make their pricing mistakes on four types of products. This seminar will acquaint you with a variety of pricing skills that will help make your company the smart competitor in any pricing situation.  English
Instructor-LedLeadership950Supervisor Essentials916113 Advanced Project Management This intensive course goes beyond the basics of project management to deal with real-world problems resulting from changes during a project’s life cycle. During these three days, you will work through the process of bringing a real-world project to completion with minimal negative impact on overall performance, budget, and schedule objectives.This seminar is based on M. J. Termini's latest book, From Concept to Customer: Portfolio, Pipeline and Strategic Project Management, and is taught as a hands-on case study for the attendees. After a brief review of the basic project management tools and techniques, the attendees will work together to address and resolve actual project management obstacles. Each project team's success will depend upon how well they work together as a project team to manage each problem presented to them by the instructor. They will be in competition with other project teams to develop, sell, and implement their project plan in the shortest time possible, while controlling all downside risks and costs.  English
Instructor-LedLeadership950Supervisor Essentials916115 Train-the-Trainer: Accelerating Worker Performance By and large, manufacturing organizations tend to promote higher performers into lead roles without giving them the proper training to develop and mentor their teams into higher performers. Poor OJT trainers can lead to low morale and high attrition, resulting in adverse performance and missing financial goals. With an increase of new hires from an unskilled talent pool, it is more important than ever to provide your trainers with a competency to deliver training in a consistent and concise manner. Tooling U-SME has designed a train-the-trainer workshop that will elevate a frontline supervisor or team leader’s competency to develop and conduct new hire on-the-job training within a manufacturing environment. This team-based, interactive workshop will teach best practices in the development and delivery of OJT.The methodology taught in the class has been derived, inspired and modernized from best practices in OJT by Manufacturing in the World War II era. The student will learn and practice critical OJT delivery steps, such as Prepare the Learner, Explain the Operation, Practice and Consolidate. They will also learn and practice proper techniques in employee evaluation, under the guidance of best practices.The class will also cover the necessary knowledge and skills for mentoring and creating a positive learning environment. Finally, the class will discuss best practices in standing up a Worker Qualification Program and drive home the importance of the trainer’s role in the success of a program. This workshop is grounded in theory and emphasized through practice and will develop a professional capability for this area of expertise.  English
Instructor-LedLeadership950Supervisor Essentials916101 Cycle Time Management for Manufacturers Total Quality Management...Just-In-Time…Short Cycle Manufacturing...Total Customer Service…all share the same principle – effectively manage both operational and administrative cycle times. Today, TIME has become the single largest tactical advantage for successful manufacturers. Why? Simply put; no matter how excellent your products are or how high the quality of those products, unless you can deliver them faster than your competitors, your customers will take their business elsewhere. They simply cannot afford to wait. Market dynamics are becoming increasingly short-cycled, product life cycles shorter, price-point pressures greater, and competition for consumers more intense. According to recent Commerce Department statistics, the window of opportunity for most domestic products today is smaller by 30% than it was only five years ago. Couple that with the recent movement by most primary and Tier 1 manufacturers to reduce their supply bases by 65% to 70% over the next three years, and you have the formula for either a significant market share increase, or business failure depending upon how effectively you are managing your total cycle time.  English
Instructor-LedLeadership950Supervisor Essentials916102 Global Supply Chain Management The course focuses on presentation of material, with concurrent questions & answers and group discussion of the various topics.  English
Instructor-LedLeadership950Supervisor Essentials916103 How to Coach Your People to Think Independently Participants will learn the alternative and highly effective new way to implement teams in their organization. Participants will learn surprising facts about why teams fail and how to jump-start a team. The instructor will discuss personal experiences in establishing teams and eventual results including cutting lead time from three days to ten hours, reducing defects by 78%, and improving productivity by 31%. Most strikingly, morale (measured by corporate surveys) improved by 210%!  English
Instructor-LedLeadership950Supervisor Essentials916104 Industrial Engineering Fundamentals This course teaches participants how to apply work measurement analysis tools, how to efficiently plan and lay out a manufacturing operation, and how to improve manufacturing processes through method engineering principles. The continually changing role of the industrial engineer will be explored. Participants will learn how to use new engineering tools to improve productivity and efficiency.  English
Instructor-LedLeadership950Supervisor Essentials916105 Manufacturing Technology Fundamentals The purpose of this course is to provide an overall introduction and review of manufacturing processes, equipment, and process capabilities, with a strong emphasis on product design, material, process, and equipment selection. Major issues in modern manufacturing and global competition will also be discussed. Non-engineers who work in a manufacturing environment will benefit from understanding how a product is manufactured.  English
Instructor-LedLeadership950Supervisor Essentials916106 Strategic Project Management Project management in today's global markets requires an entirely new set of leadership, management and technological skills because many of today's projects are critical to the strategic direction and vision of the organization. As a consequence, project management is no longer merely a low profile, fill-in activity. It requires a high degree of commitment to both operational and fiscal results, an acceptance of accountability for conformance to project stakeholder requirements, and exceptional leadership skills with which to forge a synergistic chemistry between diverse functional groups. Success in today's dynamic, complex business environments is predicated on:The ability to accurately understand the complexities of the business and project environment, create a project plan that considers the lowest risk, lowest cost, and lowest impact approach to implementation, and the tactical skills to ensure successful implementation through effective control and risk management.The marketing, soft selling, and negotiating skills to accurately assess stakeholder requirements and expectations, and then to effectively balance them against the actual capabilities of the project team to ensure the critical strategic alignment.The organizational skills to select, develop, and motivate personnel from diverse organizational and functional groups to ensure that they can and will work together to attain defined project objectives.The ability to develop and implement project management control processes to ensure that the project remains on schedule and within budget, while consistently controlling the internal and external risk factors that could derail the project during both planning and implementation processes.The follow-through to ensure that corrective actions are taken quickly and decisively, thus guaranteeing that the project objectives are never compromised.  English
Instructor-LedLeadership950Supervisor Essentials916107 Project Risk Management This course arms project managers with the essential knowledge, skills, and tools to effectively manage and even predict the effects of risks on the project. The project manager must accept the fact that risks exist and learn to deal with them effectively. For every project, the benefits of the project must be weighed against the potential risks to both the customer and to the project manager's own organization. In today's business climate, both senior management and the customer have become increasingly adverse to risk, particularly risks imposed without an offsetting benefit or value.  English
Instructor-LedLeadership950Supervisor Essentials916109 Walking the Talk: Pathways to Leadership There is a significant difference between being an excellent individual contributor and in being an excellent leader. Leadership and management skills do not come naturally in all but a few cases, but rather must be learned—ideally before a new assignment or promotion is awarded. Certainly, an individual may have some of the basic natural talents to be a good leader, but many of the nuances of effective leadership must be learned either through experience or mentoring from someone who has made the transition successfully.This dynamic course examines practical, yet highly effective closed-loop management techniques to develop a successful leadership and management style that will guide a transition into the senior management ranks. The emphasis is on real-world, practical techniques developed by business leaders from a wide array of industries.  English