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Quality Department

Department Overview

Department Description

Department Name:	Quality Department
Number of Classes:	20

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Quality within an organization is driven by the needs of customers. All members of a company demonstrate quality in how they carry out the processes to create and deliver its products and services.
These classes will address the many facets that contribute to quality. The content is for individuals who must understand the importance of quality and take steps toward improving the practice of quality. Content covers standards, auditing, and improvement for all levels of the shop.

Department Classes

Class Name	Prerequisites	Lessons	Difficulty
Quality Overview 100 This class identifies the key components of a quality organization. The relationship between processes and products are explored through different roles in a manufacturing company.	none	16	Beginner
ISO 9000 Overview 110 This class identifies and describes the key components of the ISO 9000:2000 standard.	none	20	Beginner
Approaches to Maintenance 120 This class provides an introduction to the maintenance profession and describes various approaches to the practice of maintenance.	none	15	Beginner
Lean Manufacturing Overview 130 This class describes the basic principles of lean manufacturing and compares them to traditional manufacturing approaches. Includes an Interactive Lab.	none	18	Beginner
Intro to Supply Chain Management 140 This class describes the flow of products and information in a supply chain and explains the importance of customer service.	none	15	Beginner
Total Productive Maintenance Overview 150 This class describes the elements of Total Productive Maintenance (TPM) and explains how TPM helps reduce losses and waste.	none	18	Beginner
Introduction to 5S 155 This class provides an introduction to the 5S quality system and describes techniques for implementing 5S.	none	14	Beginner
Cell Design and Pull Systems 160 This class will cover the basics of cellular manufacturing, including the characteristics of cells and pull systems. Includes an Interactive Lab.	none	17	Beginner
Intro to Six Sigma 170 This class covers the basic concepts of Six Sigma, including data analysis, types of variation, common and special causes, the roles of Six Sigma team members, and the DMAIC method.	none	16	Beginner
Troubleshooting: Identifying Problems 180 This class provides an introduction to the troubleshooting process and describes basic steps for identifying problems.	none	13	Beginner
Troubleshooting: Understanding Causes and Effects 182 This class provides an introduction to the process of determining problem causes and effects.	900180	13	Beginner
Troubleshooting: Taking Corrective Actions 184 This class discusses ways to identify, implement, and document effective solutions in the troubleshooting process.	900180 900182	12	Beginner
Conducting an Internal Audit 200 This class describes the steps of the internal auditing process and explains effective approaches for conducting audit interviews.	900110	19	Intermediate
SPC Overview 210 This class describes the main concepts of statistical process control and explains how to recognize processes that are affected by special causes. Includes an Interactive Lab.	800220 900100	16	Intermediate
TS 16949:2002 Overview 220 This class compares ISO 9001:2000 and TS 16949:2002 and explains how their differences affect the standard operating procedures in a quality management system.	900100 900110	20	Intermediate
Metrics for Lean 230 This class describes the most common metrics used to measure timing, error, and costs and encourage continuous improvement in a lean system. Includes an Interactive Lab.	900130 900160	16	Intermediate
Process Flow Charting 240 This class covers the purpose and methods of flow charting, including spaghetti diagrams, process maps, and value stream maps.	900130 900160	20	Intermediate
Strategies for Setup Reduction 250 This class covers different strategies for reducing setup times, including ideas for streamlining operations and tactics for pre-staging processes. Includes an Interactive Lab.	100104 901130	17	Intermediate
Conducting Kaizen Events 260 This class describes the sequence of steps for conducting kaizen events and explains common areas for process improvement.	900130 900150 900160	20	Intermediate
Six Sigma Goals and Tools 310 This class covers the Six Sigma DMAIC process improvement method and its primary goals, including the most common sub-steps and frequently used tools.	900170 900210	17	Advanced