| charisma |
The characteristic of personal attractiveness that increases a person's ability to influence others. Charisma does not affect a person's ability to lead. |
| coaching |
The style of leadership in which the leader set goals and then teaches motivated followers how to achieve them. |
| consideration |
The ability of a leader to care about those he or she is leading. A good leader can show that he or she understands the issues of those being led and works to help solve them. |
| customer |
Any person or group that recieves a product or service from a company. |
| decisional |
A managerial role dealing with how decisions are made and conflicts are resolved. |
| delegating |
The style of leadership in which leaders give out tasks to complete and trust followers to complete them. |
| directing |
The strictest style of leadership that involves setting goals and closely supervising and motivating followers. |
| disseminator |
A managerial role involving sharing information about the company with followers. |
| disturbance handler |
A managerial role dealing with unexpected issues and complications. |
| empowerment |
The granting of authority to subordinate employees to do a particular task without first seeking management approval. |
| entrepreneur |
A managerial role dealing with identifying future problems and working out solutions to them, while also seeking to improve the company. |
| ethics |
The moral values and principles a leader acts on. A strong sense of ethics guides a person to act morally in all situations. |
| external customer |
A customer that is not part of your company. The traditional view of a customer as the purchaser of goods and services. |
| figurehead |
The role of a manager involving performing symbolic duties for the company. |
| idealized influence |
Leadership behavior in which the leader behaves so that followers seek to emulate with their own actions. |
| individualized consideration |
The ability of a leader to pay special attention to the needs and problems of each individual person. |
| informational |
The roles of a manager that deal with the gathering and sharing of information about the company. |
| initiating structure |
The ability to get people organized, to set goals, and to make sure that such goals are met. |
| inspirational motivation |
The ability of a leader to provide meaning and context to the work of those under him/her. |
| intellectual stimulation |
The ability of a leader to keep those following him or her thinking about the task at hand, asking questions, and solving problems. |
| internal customer |
A customer within your company who uses your products or services. For example, another department in your company that uses what you produce to manufacture its own goods. |
| interpersonal |
The roles of a manager that deal with working with other people. |
| involvement |
The feeling on the part of followers that they play a part in the company as whole. |
| leader |
The role of a manager involving motivating and fostering individual employees. |
| leadership |
The ability of any person to influence and direct any other people towards accomplishing a goal. |
| liaison |
The role of a manager involved in building up contacts outside of the company. |
| management |
The people in charge of a company or a section of a company. |
| micromanagement |
A style of management in which a manager suprvises every act and step of a group, which can often have negative effects. |
| monitor |
The role of a manager involving the gathering and organizing of information about the company. |
| negotiator |
The role of a manager involving conflict resolution between various groups, both internal and external to the company. |
| resource allocator |
The role of a manager involving the deciding of where, when, and how the resources of a company are going to be used. |
| situational leadership |
A theory of leadership that proposes that leaders change their leadership styles based on who they are leading. |
| spokesperson |
The role of a manager involving the reporting of information to those outside of the company. |
| supporting |
A style of leadership in which the leader trusts the abilities of followers, but needs to motivate them to complete a task. |
| Transformational Leadership Theory |
A theory of leadership that focuses on how leaders can transfrom their followers positively, and how followers can do the same for a leader. |
| vision |
An ideal or a goal to lead people to achieve. A leader plans based on a vision of where the company should go. |