active listening |
Also known as empathetic listening, a method of listening that involves understanding the content of a message as well as the intent of the sender and the circumstances under which the message is given. |
conflict |
A disagreement between two people or groups. Conflicts can be cognitive, affective, or a blend of both. |
conflict resolution |
The process of coming to an agreement and ending a conflict. Most conflict resolution follows the same basic pattern. |
empathetic listening |
Also known as active listening, a method of listening that involves understanding both the content of a message as well as the intent of the sender and the circumstances under which the message is given. |
interdependence |
The idea that two parties in a conflict need each other to complete their own tasks. Resolving a conflict becomes more important for both parties if they are interdependent. |
matrix management |
A style of management in which one person works for more than one supervisor on a variety of tasks. |
objectives |
The goals of a conflict resolution process. |