Experienced professionals. Dedicated to a strong manufacturing workforce.

At every level, the education specialists at Tooling U-SME bring a level of knowledge, experience and commitment to manufacturing education unsurpassed in the industry. The development of a high-performance, manufacturing workforce is – in all its facets – is our highest priority.


In her role as Director of Workforce Development at Tooling U-SME, Gretchen helps develop innovative workforce development training strategies for the advanced manufacturing sector. She works closely with educators and industry leaders throughout the country to leverage funding opportunities for a robust pipeline of well-educated and highly skilled workers.

Prior to joining Tooling U-SME in July 2006, Gretchen managed school-to-career youth programs, adult job training and placement programs, and worked with local agencies to create workforce development solutions for the local manufacturing industry. She received a bachelor of science degree from Ohio University.

Gretchen lives in Bay Village, Ohio, with her husband, Dave; three children, Lauren, Kate, and Eric; and dog, Otto. She enjoys spending time with family and friends, as well as traveling and being outdoors.



Krista became a marketing intern at Tooling U-SME while attending school at the University of Akron in 2008. After earning a marketing degree, she joined the Government and Education Group in 2010. As a client support specialist and client success manager, she helped customers utilize Tooling U-SME and assisted sales representatives with their customers and special projects. In her current role in business development, Krista still provides that level of support for her customers and future customers. She is excited to share new ways to improve programs and connect instructors to each other because by doing so she is helping Tooling U-SME achieve its ultimate goal: filling the manufacturing worker pipeline.

In addition to spending time with family and friends, Krista enjoys soccer, snowboarding, and Zumba.



A Cleveland native, Therese has been in customer service and sales for her entire career. After receiving a bachelor’s degree in marketing at West Liberty University, W. Va., she began working within the light industrial, clerical, and information technology areas of the staffing industry. Her goal is to ensure that Tooling U-SME is successful after implementation, and that customers are continually educated and updated on new features and changes to the system.

Therese resides in a Cleveland suburb with her five-year-old cocker spaniel, Cody, who keeps her on the go when she’s not at work.



Nicole joined Tooling U-SME in January 2014 with previous experience in client and software support. In her role as a client and success manager in the Government and Education Group, she works closely with the business and development team to roll out new customers and manage existing accounts. She likes to speak with customers on a day-to-day basis and learn about the different ways they are able to utilize online learning in their programs.

Nicole enjoys traveling, spending time with family and friends, and summers in Cleveland.



Chrissy joined Tooling U-SME in May 2016 as a client success manager. She brings 10 years of customer engagement and administrative support, including nearly five years dedicated to the training industry. She is focused on creating a positive and productive learning environment that will enhance the teaching experience for instructors and bridge the gap between classroom and industry for the students.

Chrissy is an Akron native. After spending seven years in Chicago, she returned to Northeast Ohio to be closer to family. Outside of work, Chrissy loves visiting friends across the country, spending time with family and is a loyal Cleveland Browns fan.



A graduate of University of California, Santa Cruz with a BA in Business Management and Economics, Derek joined Tooling U-SME in May 2016. He brings previous experience in client support and customer service, and enjoys working closely with customers and team members to provide the support needed to achieve the best possible results for both parties. By utilizing account maintenance and management, he ensures client services are up-to-date and accurate.

Derek enjoys spending time with friends and family. He loves traveling, camping, attending sporting events, staying active with different sports, as well as just hanging out and enjoying a good book.



Garrison joined Tooling U-SME in October 2015 as a client services associate and has since transitioned into his current role as a client success manager within Tooling U-SME’s Government and Education Group. He brings over 10 years of customer service and quality assurance experience. He is focused on understanding client’s training needs and making sure those needs are met while providing any assistance to simplify the process.

Garrison is a native of Northeast Ohio. After spending time in Michigan, Virginia & Florida, he returned to Northeast Ohio to be closer to family. Outside of work, Garrison loves spending time with family and friends and especially enjoys attending Cleveland sporting events.



A lifelong resident of Northeast Ohio, Lori joined the Workforce Education Group as an account executive at Tooling U-SME in June 2018. Prior to joining Tooling U-SME, she worked with a national nonprofit, partnering with K – 12 schools throughout the country to provide informal science education programs for both in and out-of-school time. Earning her Bachelor of Science degree from Cleveland State University, she chose to stay in her hometown for her career.

Lori loves spending time with family and friends and being outdoors enjoying all four seasons in the great state of Ohio.