Experienced professionals. Dedicated to a strong manufacturing workforce.

At every level, the education specialists at Tooling U-SME bring a level of knowledge, experience and commitment to manufacturing education unsurpassed in the industry. The development of a high-performance, manufacturing workforce is – in all its facets – is our highest priority.


Gretchen Schultz is the director of workforce development at Tooling U-SME. In that role, she is focused on building the capabilities of today’s and tomorrow’s manufacturing workforce through strategically leveraging education, industry and government efforts. Gretchen helps develop innovative workforce development training strategies for the advanced manufacturing sector. She works closely with educators and industry leaders throughout the country to leverage funding opportunities for a robust pipeline of well-educated and highly skilled workers.

Tooling U-SME’s learning and development products and services to help build capacity within local communities, regions and statewide initiatives. Through collaboration with stakeholders, she has led Tooling U-SME in developing innovative workforce solutions that help close the skills gap and meet the needs of the manufacturing community.



Krista Maurer became a marketing intern at Tooling U-SME while attending school at the University of Akron in 2008. After earning a marketing degree, she joined the Government and Education Group in 2010. As a client support specialist and client success manager, she helped customers utilize Tooling U-SME and assisted sales representatives with their customers and special projects. In her current role in business development, Krista still provides that level of support for her customers and future customers. She is excited to share new ways to improve programs and connect instructors to each other because by doing so she is helping Tooling U-SME achieve its ultimate goal: filling the manufacturing worker pipeline.

In addition to spending time with family and friends, Krista enjoys soccer, snowboarding, and Zumba.



Therese Schustrich is a native of Cleveland and has been in customer service and sales for her entire career. After receiving a bachelor’s degree in marketing at West Liberty University, W. Va., she began working within the light industrial, clerical, and information technology areas of the staffing industry. Her goal is to ensure that Tooling U-SME is successful after implementation, and that customers are continually educated and updated on new features and changes to the system.

Therese resides in a Cleveland suburb with her five-year-old cocker spaniel, Cody, who keeps her on the go when she’s not at work.



Nicole McCafferty joined Tooling U-SME in January 2014 with previous experience in client and software support. In her role as a client and success manager in the Government and Education Group, she works closely with the business and development team to roll out new customers and manage existing accounts. She likes to speak with customers on a day-to-day basis and learn about the different ways they are able to utilize online learning in their programs.

Nicole enjoys traveling, spending time with family and friends, and summers in Cleveland.



Chrissy Williams joined Tooling U-SME in May 2016 as a client success manager. She has 10 years of customer engagement and administrative support, including nearly five years dedicated to the training industry. She is focused on creating a positive and productive learning environment that will enhance the teaching experience for instructors and bridge the gap between classroom and industry for the students.

Chrissy is an Akron native. After spending seven years in Chicago, she returned to Northeast Ohio to be closer to family. Outside of work, Chrissy loves visiting friends across the country, spending time with family and is a loyal Cleveland Browns fan.



Derek Meumann joined Tooling U-SME in 2016. He is a graduate of University of California Santa Cruz, where he received a Bachelor of Arts degree in business management and economics. He brings previous experience in client support and customer service, and enjoys working closely with customers and team members to provide the support needed to achieve the best possible results for both parties. By utilizing account maintenance and management, he ensures client services are up-to-date and accurate.

Derek enjoys spending time with friends and family. He loves traveling, camping, attending sporting events, staying active with different sports, as well as just hanging out and enjoying a good book.



Lori Byrne is a lifelong resident of Northeast Ohio and joined Tooling U-SME’s Workforce Education Group as an account executive in June 2018. Prior to joining Tooling U-SME, she worked with a national nonprofit, partnering with K – 12 schools throughout the country to provide informal science education programs for both in and out-of-school time. Earning her Bachelor of Science degree from Cleveland State University, she chose to stay in her hometown for her career.

Lori loves spending time with family and friends and being outdoors enjoying all four seasons in the great state of Ohio.



Greg Surtman, a senior workforce education strategist at Tooling U-SME, is responsible for supporting the organization’s workforce partner network in providing talent and learning solutions to manufacturers across the country. These workforce partners may include Manufacturing Extension Partnership members, community colleges, workforce development boards, and community based organizations. Between the New Horizons Computer Learning Center, Cuyahoga Community College, Contract Training Edge and Tooling U-SME, Greg has been providing learning solutions across many industry sectors for more than 23 years. He also sits on the board at Polaris Career Center and the National Coalition of Advanced Technology Centers (NCATC).



Sue Mueller is a senior workforce education strategist at Tooling U-SME, which she joined in 2017. With 30 years’ experience in the training and development industry she has spent her time designing, developing, and delivering training in the United States and abroad. Sue has designed more than 60 modules of training for use by manufacturing and service organizations. In her position at Tooling U-SME, she works to build partnerships between local educational institutions and manufacturers to build flexible training solutions that help fill the skills gap. Sue has delivered training at two- and four-year schools as adjunct faculty member, and has worked as a corporate facilitator in Wisconsin, North Carolina and Tennessee. She has a Masters of Arts degree in sociology and has earned several facilitation certifications. Sue resides with her husband and two children in Sussex, Wisc.