Case Studies | Tooling U-SME

Custom Resin Solutions

Custom resin solutions manufacturer develops training program with Tooling U-SME

“This has been a pretty large-scale learning services project, and Tooling U-SME has been very helpful throughout the development and implementation process.”

Training Specialist

Challenge:

Missing training material for new site in different state
Acquiring qualified workforce at two sites
Replacing outdated custom classes
Improving inhouse, instructorled training
Implementing success measurement

Solution:

With Tooling U-SME, developed training program that includes program purpose, governance, records maintenance, employee progression, and roles and responsibilities
Engaged subjectmatter experts from Tooling U-SME who understood company processes and documented tribal knowledge
Created job qualification standards (JQS) and on-the-job training (OJT) materials
Identified eight job roles at new site
Created operating manuals for workers new to job roles
Developed competency modeling
Conducted JQS audits of employees

Results:

Implemented consistent training
Lowered new-hire turnover
Reduced of error rate and quality issues
Created gr eater transparency— Employees can easily access and complete JQS training; trainers can see when employees are ready to be audited

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