Case Studies | Tooling U-SME

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Tooling and gage calibration lab improves employee performance and satisfaction through training.

“Especially with Tooling U-SME, now I get to actually give other people a career. It’s phenomenal. I love it. I’m not a teacher, but I can give them this… a standardized training program.”

Integrated Quality Services Engineer

Challenge:

Need to increase ability to adopt new technologies and methods
More innovation in strategies and products needed
Employees lack motivation and report mediocre levels of job satisfaction
Employee turnover rates are high and morale is low
Need to enhance company image

Solution:

Created a corporate culture that encouraged and rewarded continuous education
Partnered with Tooling U-SME on a three year plan to develop a standardized training program that was more comprehensive than the internally-developed program
Training is continuously revised and augmented based on employee feedback
Successful completion of training is part of employees' annual review process, pay increases, and promotions
Introduced other team-building incentives to encourage continued education, such as awards and company parties

Results:

Higher emphasis on training and development – corporate culture has turned a corner and places a great deal of value on learning
Since the implementation of Tooling U-SME's training program, the company has experienced a solid increase in Inspection and Applied Mathematics assessment scores

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